Field Service Engineer

WHAT’S IN IT FOR YOU?

Joining our team means stepping into a dynamic environment within a rapidly growing company, boasting a solid reputation in the industry. You'll enjoy more than just a competitive salary; our comprehensive benefits package includes medical, dental, and vision coverage, along with flexible spending and health savings accounts. Moreover, we provide basic life and AD&D insurance, short and long-term disability insurance, and access to our employee assistance and wellness programs. Planning for the future? Our retirement plan includes a generous 401(k) match. Additionally, take advantage of discount programs and supplemental insurance options like Accident and Critical Illness coverage. We prioritize your family's well-being too, offering paid family and parental leave, adoption assistance, and fertility benefits. You'll appreciate our commitment to work-life balance, supported by paid time off, holidays, and paid overtime. Plus, we invest in your growth with ample training and development opportunities. At our company, we're dedicated to ensuring that what's in it for you goes beyond the job description—it's about building a fulfilling career and a balanced life.

THE OPPORTUNITY

For over 50 years, Thomson Power Systems (a Regal Rexnord company) has been a leading manufacturer of electrical products and systems for use in the Power Generation Industry. We have an immediate opening for a Field Service Technician to join our Service team. The role is “hands on” and “in the field” performing a variety of field service activities on install-based critical power systems. In this role, you will be the face of Thomson and the liaison with the customer in the delivery of value add services on installed equipment around the globe. You will be working with a strong cross-functional team dedicated to servicing our customers in the Data Centre, Healthcare, Waste Water and Industrial end markets.

YOUR MISSION

Position Summary:
Reporting to the Field Service Supervisor, the primary job duties of Field Service Technician will include:
start-up, testing, commissioning, preventative maintenance, upgrades and modernization on low and medium voltage switchgear as well as automatic transfer switches using specified test equipment.
Assisting in a wide variety of highly technical and complex duties related to installation, troubleshooting, service and repair of paralleling switchgear, automatic transfer switches, control systems and/or mechanical equipment at customer locations.

Major Responsibilities:

• Develop and manage predictive and preventative maintenance programs for our install-based customers in Las Vegas and the surrounding area.
• Perform all aspects of assigned field service work, including site investigation, equipment installation, testing, commissioning and maintenance of power distribution, control and automation systems.
• Completion of assigned project field activities on time and meet customer functional requirements.
• Work in close collaboration and cooperation with the local field service office and Thomson Power System (TPS) 
• Build, develop and maintain exemplary customer and vendor relationships while maintaining a high level of quality and technical service.
• Provide detailed and timely follow-up to customer requests.
• Ability to track and submit project reports in a timely manner (Field Reports and Expenses).
• Support Technical Call Desk for customers.
• Adhere to written standard testing and maintenance procedures for breaker, switchgear, relay, control and automation equipment testing.
• Recommend design modifications of equipment and provide instruction for installation.
• Support Technical Training programs for customers, partners and employees on new and existing products.
• QA review of engineering drawings.
• Ensure all corporate policy, and values are foundational in the culture of the Las Vegas office. Including health and safety, integrity, responsibility, diversity & inclusion, customer success, innovation with purpose, continuous improvement, performance, and passion