Integrations Product Manager

Pleo is the spending solution for forward-thinking teams 💪

We empower employees of thousands of companies through smart virtual and physical cards and a modern expense management app 🙏

Cash is old school. We want every employee to feel valued and trusted when spending company money. After all, if you're trusted enough to be hired, you should be trusted enough to spend money responsibly!

We are now looking for a new star to come in and help us build and grow our Intergration Management team 🚀

We are a fairly new team - and we are looking for someone equally motivated who wants to make their mark, help us shape things, and have a sizeable impact on the growth of Pleo. If this gets you excited, please keep reading!

But let us introduce you to the domain this role will be part of 💪

The Partnerships Domain ensures the seamless availability of Pleo across the software and service ecosystem, through the creation of high-impact distribution partnerships and powerful product integrations. 

As part of the New Growth Partnerships Team, you will be directly responsible for growing and expanding Pleo’s technical integration capabilities, by building integrations with Europe’s most commonly used and loved SaaS providers, including accounting software, HR software, Payroll systems, Project Management systems, and merchants. The creation of these integrations is a key component of Pleo’s long-term strategy to become a key ecosystem player. 

What is expected in the role... 💡

• Find and engage with partners to build integrations with Pleo, and manage incoming requests from partners wanting to build and publish a Pleo integration.
• Support partners to understand the Pleo product and how to build an integration, answering questions about Pleo, the APIs, and publishing processes.
• Partner with Sales, Customer Success, Support, Product, Engineering, and partners to advocate for integration development in line with customer needs.
• Manage partners and help them through the process of designing, building, and publishing an integration/ application. Help to design and safeguard the user experience of integrations being built and published, and as always, act as a main point of contact about the Pleo product and Pleo APIs.
• Support internal teams in designing building, and publishing integrations between Pleo and other products.
• Request, feedback on, and validate partner proposals, including commercial, product, UX, and technical aspects.
• Be the primary interface and single point of contact between a partner and Pleo, and coordinate contact with different teams and people throughout Pleo.
• Work with product teams and drive product improvements by collecting product and API feedback from partners and customers.
• Continuously improve playbooks, processes, technical and process documentation, and experience, to improve the overall experience for external developers, and ultimately lower the Pleo partner time and effort needed for an integration.
• Manage the coordination and success of go-live for integrations, and ensure value from integrations through internal (Sales, CX, CS) enablement. Continuously improve playbooks and processes to streamline the launch of, and maximize, the impact from new integrations.
• Become a subject matter expert in how Pleo best integrates with other types of software, and, on all existing and new integrations. 

What great looks like ⭐️

• Experience in driving the process of defining, building, and launching integrations with partners and internal teams, from start to value.
• Knows what it takes to effectively manage relationships with partners, whilst supporting them in the process.
• Holds experience in managing the technical and delivery aspects of 3rd party integrations, whilst aligning closely with support and product development teams where needed.
• Possesses the ability to work cross-functionally across commercial and product development functions, being able to find support when blocked, and gain important insights to maximise value.
• Has the ability to evaluate, negotiate, and agree on partner agreements that are commercially viable for Pleo.
• Possesses great attention to detail, and the ability to read documentation in order to guide partners in how best to integrate Pleo with other products from user experience and data mapping perspectives.
• The willingness to learn and become fluent in the Pleo product and APIs.
• Possesses strong project management and time management skills.
• Holds the ability to work as an individual contributor with minimal supervision.
• Knows how to anticipate customer needs in the context of the Pleo product and champion the customer.