Sr. Director, Field Services Enablement Lead

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

51% - 75%

Relocation Provided:

No

Job Posting End Date:

September 11, 2025

Shift:

Job Description Summary:

Location: Atlanta, GA 

Travel: 40-55% (Operating Units, manufacturing partners, supplier partners, bottlers) 

Direct Reports:  Field Commercialization Enablement Lead(s)  

Reports To: Head of Equipment Services 

Role Summary: 

The Sr. Director, Field Services Enablement Lead an operations leader responsible for ensuring our Operating Units and partners are ready to commercialize the technologies that are developed by Global Equipment Platforms (GEP) or in conjunction with our manufacturing partners. By providing proactive support functions into a holistic, integrated capability that ensures operational excellence and market success across all GEP platforms within our international markets. This role directly removes barriers to operational execution by implementing enabling the network, standardizing processes, and driving clear accountability. 

Reporting to the Head of equipment services, this position helps prepare our markets to execute new technologies and innovations. By building strong partnerships, building capabilities and training protocols while optimizing supply chain processes, this team will deliver quality-first operations, faster time-to-market, and exceptional service outcomes. 

Key Responsibilities: 

Enable Field Success (60% of Role) 

• Value-Driven Service Transformation: Shift the perception of field service operations from a cost center to a value enabler by focusing on proactive service models and predictive maintenance tools.  

• Predictive Analytics and Connected Diagnostics: Build predictive service capabilities by leveraging IoT and connected diagnostics, enabling early identification and preventive resolution of potential field failures. 

• First-Time Fix Success: Improve diagnostic accuracies and service workflows to achieve industry-leading first-time fix rates that reduce field technician visits and enhance customer satisfaction. 

• Remote Service Enablement: Enable remote diagnostics and resolution, reducing travel costs, equipment downtime, and manual intervention wherever possible. 

• Service Talent Development: Attract, develop, and retain the best field service talent by creating training programs that address existing capability gaps and instill a customer-first mindset. 

• Clear Escalation Paths: Create unambiguous escalation paths for field issues, eliminating inefficiencies caused by finger-pointing or lack of clarity, and ensuring issues are resolved conclusively. 

• Market and Bottler Readiness: Prepare markets and bottlers for field readiness to ensure the successful adoption of new equipment capabilities and solutions. Provide guidance on required operational process changes and the new capabilities and skill sets needed to support emerging technologies, ensuring seamless transitions and market success. 

 

Enable Successful Manufacturing Partnerships (40% of Role)