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Exemption Status:

Exempt

Schedule Details:

Monday through Friday, On Call - Required

Scheduled Hours:

8am to 4p

Shift:

1 - Day Shift, 7.5 Hours (United States of America)

Hours:

37.5

Cost Center:

71000 - 0640 Beryl's House

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health – Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Manages the day-to-day operations of the site/center in accordance with regulatory requirements.

I. Major Responsibilities:

1. Maintains standards of service consistent with DPH (Department of Public Health), Health Care Quality Administration and Department of Public Health Bureau of Substance Abuse Services licensing regulations, contractual obligations, payer requirements, and Council on Accreditation for Rehabilitation Facilities standards.

2. Works closely with a multidisciplinary staff to provide integrated primary and behavioral health services to adults with acute and chronic behavioral health conditions.

3. Works closely with administrative staff to provide excellent customer service.

4. Provides direct supervision to staff and interns.

5. Liaisons with the Department of Mental Health area office, area hospitals, and Community Healthlink programs.

6. Participates on the Extended Management Team.

7. Works collaboratively with leadership and staff of Community Healthlink programs and services and with state and other provider agencies.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

8. Ensures compliance with regulatory agencies such as Joint Commission, DPH (Department of Public Health), etc. Develops and maintains procedures necessary to meet regulatory requirements.

9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.

10. Ensures adequate equipment and supplies for department.

11. Develops and maintains established departmental policies, procedures, and objectives.

12. Ensures compliance t