Resident Automation Technician II

SUMMARY

The Resident Automation Technician II supports our customer on all automation-related topics.  This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site’s performance through trouble-shooting and hands-on repair.  Based at our customer sites, the Resident Automation Technician II must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

DUTIES AND RESPONSIBILITIES

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs.  Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

REQUIREMENTS

Education:

High school diploma or GED required.  Associate degree or Technical Certificate preferred.

Experience:

Minimum two (2) years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.  

Skills & Abilities

• Familiarity with Human Machine Interface (HMI) and/or Supervisory Control and Data Acquisition (SCADA) experience.
• Ability to interpret engineering drawings for use in diagnostics.
• Thorough attention to detail and demonstrated problem-solving ability.
• Excellent communication skills and customer service skills
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.)
• Previous experience troubleshooting and repairing material-handling conveyors, AS/RS, and shuttle systems preferred.
• Experience with Profibus and Profinet preferred.
• Ability to travel up to 10%.

Position Details:

• Pay Range: $28/hr. - $35.50/hr.
• Shift: Two (2) Options
  • Monday - Friday; 5:30 am - 2:30 pm
  • Monday - Friday; 4:30 pm - 1:30 am 

Overtime and shift coverage may be required based on staffing needs (Exact shift hours may change / fluctuate based on customer needs and peak season staffing)

Benefits: We offer a competitive benefits package designed to meet a variety of needs across our employee body. The benefit package for this position includes, but is not limited to:

• Two healthcare plans with accompanying FSA / HSA options as applicable (including employer contribution to the HSA)
• Standard and premium dental plan options
• Vision plan option
• 120 hours of Paid Time Off (PTO) accrued per year, with 40 hours of PTO available for use upon hire