Director of Online Faculty Success and Course Operations

Director of Online Faculty Success and Course Operations

Schedule

Monday-Friday 8:00am-4:00pm

Work Environment

This position is based at Rowan Online’s dynamic and interactive team hub, located in downtown Glassboro, NJ. Employees thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. In addition to the synergistic work environment, this role is eligible to participate in Rowan's Flexible Work Arrangement (hybrid work) policy. To ensure exceptional support for our online learners, in-office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events. This student-centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online’s learning community.

What is the opportunity?

Rowan Online is dedicated to expanding access, empowering students, and elevating the impact of high-quality digital education. We are seeking a strategic and student-centered leader to serve as the Director of Online Faculty Success and Course Operations. In close collaboration with the Academic Affairs Office and academic departments, this role supports and coordinates online course scheduling, staffing, and faculty support for online programs. The Director ensures students have access to the courses they need to progress toward graduation while fostering strong partnerships between Rowan Online and the academic enterprise. This position leads, manages, and evaluates a team responsible for supporting academic departments through faculty recruitment coordination, onboarding, training, and operational support of online courses, ensuring high performance and alignment with institutional goals.

What is in it for you?

You will have the opportunity to make a meaningful impact on student access and persistence within a growing online division of Rowan University. This role offers the opportunity to lead and develop a high-impact team while shaping operational strategy within a growing online division and the ability to shape the online student experience through thoughtful planning and partnership. Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).

What will you be doing?

Student-Centered Scheduling

• Develop and implement division-wide scheduling practices that prioritize student access and timely progression.

• Oversee operations and coordination of master online course schedules in partnership with academic departments, Academic Affairs, and advising teams.

• Address operational challenges such as course cancellations, low-enrolled sections, and faculty staffing gaps in collaboration with academic leadership.

• Work collaboratively with advisors and academic departments to remove barriers to registration and promote accessible scheduling pathways.

Faculty Recruitment & Support

• Lead coordination and operations of the online faculty pool, including recruitment processes, onboarding, and training in close partnership with academic departments..

• Coordinate efforts to support academic departments in meeting staffing needs aligned with student scheduling demands.

• Provide operational support to academic departments for recruitment, hiring coordination, and contracting processes in partnership with Academic Affairs and in accordance with university policies.

• Design and deliver faculty orientation and ongoing professional development opportunities in collaboration with academic partners.

• Partner with HR, the Registrar, Academic Affairs, and Online Operations teams to ensure efficient processes and timely resolution of issues.

Operational Leadership

• Lead and evaluate day-to-day operations of online courses and the performance of the operations team, with a focus on efficiency and positive student outcomes.

• Set clear timelines, goals, and benchmarks for staffing and scheduling.

• Represent Rowan Online in collaboration