Jobs and Careers

Collections Resolution Officer

UKRemotefull_timeVerifiedPosted 20 Nov 2024

About the role

This is a remote position.

Collections Resolution Officer

About Us: We are Australia's leading credit management solution provider, helping businesses improve their cash flow and reduce debtor days. With over 50 years of experience, we offer innovative digital solutions and personalized service to help businesses of all sizes manage their accounts receivable more effectively. Our web-based platform and professional services have earned us a reputation as an industry pioneer in credit management and debt collection.

Contract type: Independent Contractor

Schedule: Monday to Friday, 9:00 AM - 6:00 PM AEST (Sydney/NSW time)

Job Description:

Negotiate payment arrangements with customers for overdue accounts
Achieve minimum 70% success rate on payment arrangements
Handle customer communications professionally within 5-minute target timeframe
Process payments and maintain accurate account records
Manage customer complaints according to company policy
Provide updates to clients on collection progress
Work remotely while maintaining high performance standards
Meet quality assurance requirements consistently
Handle all communication with empathy and professionalism

Requirements

Excellent negotiation and conflict resolution skills

Strong verbal and written English communication abilities

Experience in collections or customer service (preferred)

Proficient with Microsoft Office (Outlook, Word, Excel, Teams)

Self-motivated with ability to work independently

Professional phone manner and problem-solving mindset

Attention to detail and strong organizational skills

Benefits

Independent Contractor Perks:

Incentives and bonuses
HMO coverage for eligible locations
Permanent work-from-home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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