Patient Guest Services Assistant I

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

The Patient Guest Services Assistant I, serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus.    

A caregiver in this position works variable day/evening/night/weekend shifts, 7:00am—7:30pm or 9:00am—6:30pm. 

A caregiver who excels in this role will:  

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. 

• Access patient information to confirm appointment times, appointment locations and room numbers. 

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 

• Correct and/or report safety, maintenance, and cleaning needs. 

• Respond to Code Blue and Code Red emergencies with appropriate equipment. 

• Coordinate patient needs with other departments. 

Minimum qualifications for the ideal future caregiver include: