Program Manager - Engagement and Internal Communications

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Summary:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities.

We are seeking a forward thinking, influential, and purpose-oriented leader to shape how teammates across Client Protection align to enterprise priorities. The Program Manager role offers a unique opportunity to help run the day-to-day, with responsibility for supporting governance routines, ongoing process improvement, and line of business engagement activities. This role focuses on recurring deliverables and cross-functional initiatives that require sound judgment, and a high standard of execution. The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced environment.

The ideal candidate is a powerful communicator, a strong enterprise connector, and a trusted partner to senior leaders. They understand how deliberate communication accelerates alignment, enables change adoption, and reinforces cultural cohesion—building trust, focus, and sustained engagement across a complex, evolving organization. Why this role matters:

• Models the fundamentals of who we are as a company, setting the standard for how our purpose, strategy, operating principles, commitments, and values show up in day-to-day work.
• Shapes the employee experience of a large, diverse workforce, influencing how teammates connect to the mission, experience inclusion, and remain aligned to enterprise priorities.
• Drives organizational trust, engagement, and cultural cohesion by ensuring leaders communicate with clarity, consistency, and intent—particularly during periods of change and transformation.
• Partners directly with senior leaders to elevate how strategy, priorities, and transformation narratives are communicated across the enterprise.
• Operates at the intersection of strategy and creativity, translating complex business priorities into clear, resonant narratives that drive alignment and measurable impact.
• Provides enterprise‑level visibility and influence, shaping how thousands of teammates experience engagement, connection, and leadership communication every day.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify op