Jobs and Careers

Global Sales Operations Program Manager

United States, United Statesfull_timeVerifiedPosted 10 Jul 2026

💰 $206,400/yr($97,600/yr – $206,400/yr)

About the role

Overview

Are you energized by bringing order, rhythm, and consistency to how a global sales organization runs? Microsoft Elevate is dedicated to serving Education and Nonprofit customers, with a mission to widen the circle of opportunity by strengthening education, social impact, and workforce systems so people can thrive in the AI economy. As the Global Sales Operations Program Manager for Operational Excellence & Rhythm of Business, you design and sustain the operating rhythm that keeps this global business running with clarity, discipline, and predictability.

This is a global, individual-contributor role focused on operational consistency — establishing the common processes, cadences, and standards that connect the front line to senior leadership. You own the end-to-end Rhythm of Business (RoB): the connected set of reviews and cadences that run from the manager and individual-contributor level all the way up to the monthly business review with our Corporate Vice President (CVP). You evaluate the systems and tools available across Microsoft, enable the ones that create the most value for Elevate's sales teams, and partner with reporting and analytics to define the standard data views that leaders rely on.

Your ability to translate strategy into repeatable, well-run process — while reducing complexity and raising the quality of every business conversation — is central to helping Elevate teams spend more time with customers and partners. You partner closely with Sales Excellence, Finance, the reporting and analytics team, the Capacity Building Solutions (CBS) team, and sales excellence to align priorities and deliver a clean, consistent operating model worldwide.

Responsibilities

Operational Consistency & Rhythm of Business (Primary)

Own the design, documentation, and continuous improvement of Elevate's global Rhythm of Business — the connected cadence of reviews that runs from the manager and individual-contributor level up to the monthly business review with the CVP.

Establish common operational processes, standards, and playbooks so teams across regions plan, review, and execute in a consistent, repeatable way.

Define clear expectations, agendas, inputs, and expected outputs for each forum, ensuring every meeting has a purpose and results in decisions, actions, and accountability.

Sequence and connect cadences so they ladder cleanly from the front line to leadership — minimizing duplication and preparation burden while maximizing customer- and partner-facing time.

Drive global consistency in how business rules, terminology, and reporting standards are interpreted and applied across all regions.

Maintain the operating calendar and governance model, including a clear, well-communicated process for in-year changes.

Systems & Tools Evaluation and Enablement (Primary)

Build a deep working knowledge of the systems and tools available across Microsoft's commercial organization — including capabilities used for planning, territory and partner alignment, forecasting, and reporting.

Evaluate these tools against the specific needs of Elevate's sales teams and recommend the most relevant, highest-impact solutions to adopt.

Lead the enablement and adoption of selected capabilities — including territory planning and partner-alignment tools — partnering with the teams who own them to land them effectively for Education and Nonprofit coverage.

Assess trade-offs across impact, complexity, cost, and effort, and build clear recommendations and business cases for leadership.

Reduce tool sprawl and complexity by standardizing on a common, well-supported toolset.

Standard Data Views, Reporting & Analytics (Primary)

Partner with the reporting and analytics team to define the standard set of data views used across the Rhythm of Business and various business reviews.