We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

We are currently seeking a Guest Experience Coordinator to join our team. If you are someone who thrives in a dynamic, face-paced environment, works well with a team, and has a "customer service spirit" that pushes you to go above and beyond to ensure our guests have everything they need for a memorable stay in their furnished apartment, then we want you!

What you have 

• Customer service experience in a similar field of work.   

• Exceptional customer service skills  

• High emotional and interpersonal intelligence 

• Genuine desire to help others 

• Excellent communication skills, both verbal and written  

• Ability to interact patiently, tactfully, and diplomatically with guests 

• Proficient in Microsoft programs (Word, Excel, Outlook) 

 What you’ll do 

• Introduction Call – contacting our guests once confirmed verifying their upcoming reservation, answering questions of their apartment home and/or community and adding specialty item(s) requested.     

• Pre-Arrival Call – confirms arrival procedures have been received and answer any questions to ensure a smooth arrival experience.  

• Welcome Calls – places a call to our guests welcoming them to their temporary home offering assistance in creating a comfortable and enjoyable stay; Address any concerns and/or providing additional items requested.   

• Get to know each guest and keep personal files updated of guest specifics for return visits 

• Creatively adding an element of surprise prior or during each stay  

• Wellness calls throughout the guests stay to create brand trust and loyalty 

• Enter / manage daily service requests received by guests with constant communication of updates and resolutions as received 

• Work directly with operations staff and apartment communities to assist with completion of service requests 

• Departure Instructions – provide easy and clear departure instructions to each guest 

Physical Demand  

• Ability to sit or stand for extended periods of time 

• Corrected vision to normal range. 

• Ability to work long hours as needed 

Mental Demands

• Make sound judgments quickly 

• Work on multiple tasks, making appropriate progress towards deadlines 

• Able to work independently, take direction and provide direction to others 

• Maintain the highest degree of confidentiality 

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.