Senior Mobile Service Manager
CACI International IncAbout the role
The Opportunity:
CACI is seeking an experienced and technically proficient Senior Mobile Service Manager to join our team to support U.S. Southern Command (USSOUTHCOM) in Doral, Florida. The Senior Mobile Service Manager requires a combination of strategic thinking, technical expertise, and leadership skills to effectively manage USSOUTHCOM's mobile device program and ensure its alignment with organizational goals and security requirements. This role is responsible for developing and implementing mobile device strategies, policies, and management practices that support mission-critical reliability and performance. The ideal candidate will possess comprehensive knowledge across key mobile technology areas and function as a technical expert across multiple project assignments.
This position is contingent upon award of the contract.
Responsibilities:
Develop and implement mobile device strategies and policies in support of USSOUTHCOM communication services
Oversee work of mobile device technicians, assigning tasks and setting priorities and manage the full mobile device lifecycle, from procurement to retirement
Coordinate with vendors and service providers for device acquisition and support while, ensure compliance with USSOUTHCOM security policies and DoD regulations
Develop and maintain standard operating procedures for mobile device management to include monitor and analyze mobile device usage patterns and costs
Implement and manage Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) solutions and manage relationships with mobile carriers and negotiate service contracts
Manage budget for mobile devices, accessories, and related services and provide guidance on integrating mobile technologies with other IT systems
Coordinate with IT security teams to address mobile-specific security concerns
Develop and deliver training programs for end-users on mobile device policies and best practices
Support the Enterprise Service Desk (ESD) function and ensure timely resolution of user issues
Prepare reports for program management on mobile device program performance and metrics
Participate in disaster recovery and business continuity planning for mobile systems, constantly collaborate with other IT teams to ensure seamless integration of mobile devices into the overall IT infrastructure
Plan and lead major technology assignments and may supervise others
Qualifications:
Required:
US citizen with active Secret security clearance
Bachelor’s degree in Information Technology, Computer Science, or related field
7+ years of experience in mobile device management and IT services
Comprehensive knowledge of mobile technologies, MDM/EMM solutions, and security practices
Experience with DoD or government mobile device programs preferred with strong leadership and project management skills and excellent communication and interpersonal skills
Relevant certifications (e.g., ITIL
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