Field Support Specialist II (North Central Region)

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

Provides startup, troubleshooting and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations.  Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.

 

This is a remote role with 90% travel from Monday to Friday, allowing weekends at home. Ideally, candidates should reside in the North Central region of the U.S., as most travel will occur within this area.

Key Tasks & Responsibilities (Essential Functions)

 

• Performs onsite lighting and control startup, troubleshooting and end user training | 55%
• Provides expert support for both internal and external customers as it pertains to field applications of product | 30%
• Creates and maintains relationships with key stakeholders to provide differentiated service | 10%
• Provides engineering support and communicates cross-functionally with other departments. | 5%

 

Skills and Minimum Experience Required

 

• Associate’s Degree or Technical Degree or equivalent
• 1 to 2 years of relevant experience 
• Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry.  
• Strong communication, both written and oral.  
• Ability to read and interpret plans and specifications.
• Understanding of basic electrical components (relays, drivers, ballasts...).  

 

Preferred Skills and Experience

 

• 2 to 4 years of relevant experience 
• Understanding of lighting control systems.

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We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

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