Customer Service Representative

 

Country: Belgium 
City: Ternat 
Req ID: 516891
Job Type: Contract   
Workplace Type: Onsite
Seniority Level: Mid-Senior Level 

 

At Leviat, you can build a future with a lasting legacy

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry

Own where your ambition can take you. You’re free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you’ll have the full support of a global business.

Learn more about our our business and range of trusted product brands here (www.leviat.com).

 

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.

 

Without you noticing our products, we are everywhere you live, work, and relax.

 

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

 

Learn more about us through the following Link.

 

About the role

 

We are currently looking for an ambitious and enthusiastic Customer Service Representative to join our Sales team based in Ternat, Belgium 

 

Purpose of the role:

• Ensuring that the process from quotation to order is as smooth as possible to ensure optimal customer satisfaction. Providing the correct technical info so that the order can be placed in the most efficient and correct way.  
• As a Customer Service Representative, you’ll be the first point of contact and internal ambassador for our clients.. 
• Your initial focus is on the preparation of quotations in consultation with the customer (requesting all technical and commercial data and explaining the proposed solution) and their dispatch to the correct technical department. 
• Liaise with customers and sales team
• Based on a plan, collect the correct technical info and enter it in the Cofigurator 
• Make technical drawings when required by the product
• Checking data
• Drawing up quotations
• In consultation with sales, realising markup on orders placed
• Identifying errors in the system/stock breaches/missing info
• Working with other departments to increase customer satisfaction 

Your profile

• You operate at least on a Bachelor degree level
• You have working experience in the construction sector, and proven expertise in Customer Service or After Sales is essential
• Theoretical basis of drawing programmes such as CAD or Inventor, working experience with these programmes is a plus
• You are driven, customer-oriented and commercially minded
• You are solution-oriented and a team player, a central point of contact who can manage difficult situations and offer solutions to bring them to a successful conclusion 
• Experience with ERP systems (Navision; AX ; Dynamics D365 ; SAP; ...) is a plus.
• You’ll have a good working knowledge of Microsoft Office