Collection Assistant

Make a difference.

As a Collection Assistant, you will perform collection duties for a defined portfolio of accounts. 

In this role you will:

• Develop relationships with your assigned portfolio of customers

• Ensure invoices are being paid in a timely manner; meet assigned collection goals

• Provide customers with reports and information on their accounts

• Update customer data

• Complete training on best practices; apply learning to daily routine including collection schedule, key metrics, and overall management of the accounts receivable (AR) portfolio.

• Obtain credit information, reports, and other necessary information to effectively evaluate prospective customers; learn the National Credit Standard (NCS) and Credit Financial Analysis (CFA) models for credit and financial analysis.

• Handle phone calls, form letters, and other routine correspondence with customers.

• Secure necessary job information including lien notifications; understand lien and bond laws as they apply to the local market.

• Assist with credit card and credit file review and maintenance.

• Assist in credit evaluations and credit approvals as delegated.

• Assist in collection efforts by phone, in person, or through correspondence as directed.

• Cross train with other departments to learn about other functional duties and responsibilities; become familiar with branch and district structure and management teams.

What you bring to the table:

• Customer service and communication skills

• Ability to handle a consistent volume of customer inquiries

• High school diploma or GED required

• 1+ years related experience preferred

• Ability to take direction from multiple managers,

• Multi-tasking required to handle the many aspects of the credit dept

• Work independently with minimal supervision

Work Shift and Hours: Monday - Friday, 8:30am - 5:30pm, in office

Compensation Details: The expected pay rate for this position is starting at $24.00 per hour depending on experience.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefits at no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Plan with company match to help secure your future.

• Paid Vacation & Sick Days to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays throughout the year.

• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off to give back to the community.

• Predictable Work Schedules to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. W