Field Service Supervisor

Overview

 

About TP

 

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

 

TP and You

 

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

 

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

 

Purpose of Position

 

We are looking for a candidate who is a hands-on, experienced customer service professional with a strong technical background and a passion for leading. This role is ideal for someone who can effectively manage a team of five field technicians while also possessing the depth of experience needed to actively assist on service calls, troubleshoot complex issues, and step in when additional expertise is required.

 

The successful candidate will balance people leadership with day-to-day field execution, ensuring high-quality service delivery, customer satisfaction, and operational consistency across all assigned calls. This position requires a proactive, customer-focused leader who is comfortable working independently, navigating dynamic environments, and serving as a technical resource for both technicians and clients.

Responsibilities

• Work to assess relevant industry trends and identify business requirements to help successfully build customer service solutions to meet long-term objectives 
• Provide coaching, feedback, and project guidance to technicians  
• Oversee and direct strategies pertaining to the customer service experience
• Lead projects, communicate key metrics and performance to team members 
• Build key relationships with internal and external business partners 
• Respond to employee feedback, addresses employee needs and shares the mission/vision/values of the organization
• Guide the team to provide excellent customer experience for all of the business clients  

 

 

Work Conditions-

• May be exposed to extremes in temperature, humidity or wetness when in transportation.
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals
• On occasion, you may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh more than 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally.

 

Qualifications

• Minimum 3 years of experience in home appliance repair and/or HVAC
• Minimum 2 years of supervisory or managerial experience, preferably leading field-based teams
• Ability to manage 4–6 service calls per day while supporting and assisting field technicians as needed
• 100% local daily travel required within the New York area
• Must be able to travel within a 5-mile radius in Manhattan, including use of the subway
• Must be able to drive within a 25-mile radius in the Brooklyn area
• Must be able to drive within a 35-mile radius in the Long Island area
• Ability to travel to New Jersey location for training for 2-3 weeks at a time,
• Valid driver’s license required
• High school diploma or GED required
• Availability to work Monday–Friday, with flexibility between 7:00 AM and 5:00 PM
• Availability to work overtime to accommodate serv