Director of Quality Management - Behavioral Healthcare

Company Description

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it.  As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide.  Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $115-125k per year.

Compensation will be dependent upon geographic region, education, and experience.

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:   

•    401(k) 
•    Healthcare benefits  
•    Vacation and sick days
•    Employee referral program 
•    Employee discounts to various stores, amusement parks, events, etc. 
•    Continuing education (CE) programs and training 
•    Weekly training opportunities  
•    Advancement opportunities within the organization 

Job Description

The Director of Quality Management (DQM) position works under the direct supervision of the CEO and works closely with the DBH CS&QM team. This position also collaborates with company executives and operations staff. The DQM maintains the highest professional and ethical standards, interfacing with all company staff, patients and stakeholders in a collegial manner.  The DQM acts as a resource to the CEO and DBH CS&QM team as well as being a resource to facilities regarding policy and procedure adherence, regulatory compliance, risk reduction, accreditation conformance and evaluating and enhancing overall facility operations. This position assists the CEO in all regulatory aspects within the scope of the facility; and works directly with all facility departments by furnishing support inclusive of staff trainings, policy development, process/system implementation, utilization of best practices and assisting with clinical services and quality management functions. The DQM works with the CEO and the DBH CS&QM team to collect and aggregate data, furnish reports, identify trends, develop action plans and make recommendations to the CEO and facility operations staff, as appropriate, regarding the status of the quality management components of all facility departments, related training needs, identified action steps, and the status of progress and follow-up efforts. This position is also responsible for conducting COE reviews, developing quality action plans and providing guidance for compliance. Emphasis for this role is also on performing duties that maintain the adherence to JC standards and state regulations specifically in the areas of Policies and Procedures as well as Complaints and Grievances.

Responsibilities 

• Assist the CEO in a leadership role and oversees any/all regulatory compliance initiatives within all departments. 
• Assist in coordinating communications with the DBH Clinical Services and Quality Management Team members’ activities to improve productivity and increase efficiency in providing facility support.
• Responsible for the development and ongoing monitoring of Company policies and procedures in collaboration with personnel from all facility departments.
• Responsible for handling the complaints and grievances process including response, monitoring of trends and providing reports for review and improvement.
• Responsible for the development and monitoring of various reports, CAPs, QAPs, and other quality and compliance instruments.
• Participate in department initiatives and project plans and assist with updates/progress toward completion.
• Guide standardization and uniformity in department tools and facility interventions.
• Provide ongoing development of processes/systems to increase efficiency and uniformity within the department and across the company.
• Identify trends and patterns in data collected to maximize certainty in the delivery of quality clinical results and enhanced regulatory compliance.
• Provide guidance, as needed, to department staff and field staff for emergent issues.
• Identify department, division and company training needs and implement and deliver trainings to address these needs.
• Develop/deliver trainings for JC compliance and assist in JC readiness/surveys both on and off site.
• Directs and guides the development, revision and implementation of company and state specific policies, procedures, pr