Store Manager

Come join the team that is reinventing home! Wayfair is hiring for our Joss & Main retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.

Employee Perks

• Joss & Main is one of the many brands of Wayfair, so as an employee, you will receive an employee discount on Wayfair.com
• Full medical, dental, vision 
• Matching 401k
• Employee discounts through Wayfair's Benefit Hub
• Competitive compensation including quarterly and annual bonuses

What you’ll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders
• Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
• Maintain leadership presence through effective floor management and resource allocation.
• Ignite an on-brand design space utilizing all of our design and omni-channel tools and services to bring our customer’s design aspirations to life.
• Guide customers through their questions on product features and functionality, style and product coordination, and cutting requests, including in-store assortment and endless aisle.
• Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores..
• Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
• Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.  
• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales and providing design advice.
• Identify talents and develop skills within the team to enable succession planning
• Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers. 
• Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Develop, lead, and deliver a long-term sustainable plan for growth, visitation and profitability in the market.
• Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
• Champion and campaign for a resolution oriented environment for your team.
• Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
• Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
• Live by, emulate, and guide by our People Principles daily. 

What you’ll need:

• 5+ years of management experience in a specialty retail and/or multi-unit retail business environment.  Interior design, furniture or home goods experience preferred.
• Exceptional analytical, problem-solving and decision-making skills.
• Proven ability to motivate, influence and inspire yourself and others.
• Track record of thriving in a fast paced and changing environment.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
• Ability to process information and merchandise through a computer system and POS register system. 
• Full time associates may need to work nights, weekends, and holidays on a rotating basis. 

Essential Functions:

• On-site presence at a physical location
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
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