Project Support Specialist II (VinSolutions)

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Project Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Project Support Specialist II is responsible for the successful set-up and configuration of Cox Automotive software suites, with a focus on DT DMS, vAuto, VinSolutions, and/or Xtime. They must possess excellent communication and multitasking abilities, coupled with strong organizational and time management skills. This role involves assisting customers in selecting appropriate settings and configurations to meet their individual dealer needs and ensuring dealer clients understand their purchased products. Additionally, the Specialist will work on data and integration configurations to cater to specific dealer requirements and will be an integral part of the team, providing reliable support during client on-boarding. With a proactive and customer-focused approach, the Project Support Specialist II plays a crucial role in ensuring smooth software implementation and utilization while fostering strong client relationships and collaboration within the team.

What You'll Do

• Meet with dealers to review and enter needed setup information

• Discuss, compare, verify, and input data within the system as directed by the dealer

• Performs final configuration, confirmation, and verification of data and integrations as approved by the dealer

• Determines the changes desired with the implementation of the dealers new account to ensure dealer is setup for success

• Test and validate that all data is loaded accurately, and all integrations are functioning properly

• Effectively communicate onboarding status through daily/weekly updates and final implementation recaps

• Successfully complete training/certification for assigned business unit (DMS, Vin, Xtime) and setup single point dealers with minimal account load, working towards successfully managing a full account load and meeting Cox minimum requirements for level II position

Minimum Qualifications:

• High School Diploma/GED and 3 years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years experience in a related field

• Highly motivated self-starter capable of working in a team environment

• Outstanding interpersonal, organizational, communication and presentation skills

• Proven ability to effectively articulate and communicate in a way that retains engagement

• Exceptional ability to problem-solve, multi-task and prioritize effectively to ensure successful completion of each product launch

• Patience with customers of all technical and business skill levels

• Ability to handle difficult or sensitive situation with diplomacy and tact

• Strong working knowledge of Microsoft Office and Salesforce applications

• Ability to work at a PC using web-based tools for extended periods of time with limited interruptions

Preferred Qualifications:

• Experience with VinSolutions, vAuto, HomeNet, and Dealertrack a plus

• Experience cross-training with the Data and Launch Consultant teams a plus

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

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