Product Support Analyst I - Spanish speaker

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Product Support Analyst

What does our Team do? 

We assist travel agencies with the analysis, recreation, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions. 

We Provide Technical support through different communication channels using advanced software and diagnostic tools, as well as recommend best business practices to customers on the application usability and system maintenance. 

Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals. 

We provide our customers (travel agents) with awesome customer service and we play a key part in building long-lasting relationships with them. 

IT Doesn’t always mean “to code” 
Great place to work. Great place to grow! 
For fresh graduates and those with years of experience. 
For people interested in technology and for those with expertise in tourism. 
We provide multi-skilled, multilingual, cross-functional support to our business partners. 

Job Requirements 

Required experience and skills: 

• Professional fluency in written and spoken English 

• Professional fluency in written and spoken skills in Spanish

• Italian, German or French language would be a huge plus

• Polish language also would be a plus

• Ability to analyze and identify key problems and make decisions to solve issues 

• Excellent interpersonal and teamwork skills 

• Ability to provide customer support using available contact channels: phone, email, chat 

• Very good computer skills 

• Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued 

• Ability to extend knowledge in the area of new technologies 
  GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued 

• After the training period, willingness to work in a hybrid mode (3 days per week from the office)

Benefits:

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Floating Holidays: use additional up to 2 days of paid time-off benefit 

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit p