Field Service Engineer - Level 1

About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in North Western area and will cover WA, OR and some travel to ID and MT.

What’s the role?
As a Field Service Engineer I, you get to work with an astonishing team that plays a vital role Research Microscopy service.

Sound Interesting?
Here’s what you’ll do:
- Routine to complex equipment and routine to moderately complex systems
- Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
- May be trained to conduct special site or system environmental analysis tests as assigned by management.
- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required
- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
- May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.
- Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities
Business Acumen:
- Determines cost effective repair/resolution. Follows established policies and procedures.
- Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe
- Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.
- Process understanding: Basic process knowledge of a technical nature
- Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.

Do you qualify?

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.

• Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions) 

• Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems

• Knowledge of Windows operating environments and word processing and or email applications.  Familiarity with databases or CRM Systems a plus.

• Ability to read and understand electrical or mechanical engineering documentation and schematics.

• Proven ability to work successfully as an individual contributor or as part of a team.

• Good communication skills, able to converse readily in English, both verbally and in writing.  (German a plus.)

• Good administrative and time management skills

This position is eligible for a performance bonus or sales commissions.

ZEISS also offers robust employee benefit offerings:

• Medical

• Dental

• Vision

• 401(k) savings plan (+ company match)

• Life & AD&D

• Disability Insurance

• Voluntary benefits, such as Legal Plan, Home/Auto, Pet Insurance & more

The ann