Director, Customer Digital Products

 

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

Join us as a visionary leader in our Customer Digital Products (CDP) function, where your digital fluency and customer-centric mindset will drive innovation and growth. In this exciting role, you will shape the strategy and experience for cutting-edge tools like Emprove, Emerge, and AR/VR. By applying a marketing-led approach to digital strategy, you will create scalable, high-impact solutions that enhance our Process Solutions. Collaborate with product owners and cross-functional teams to accelerate growth and adoption, making a tangible impact on our customers' experiences.

 

Key Responsibilities:

Strategy, Execution, and Adoption

• Define and Lead: Craft a forward-thinking strategy and business plan for Customer Digital Products (CDP) that aligns with customer needs and drives business growth.
• Translate Vision into Action: Develop annual priorities and integrated marketing plans that boost awareness, engagement, and adoption of our digital products.
• Empower Excellence: Support product owners in roadmap development, ensuring seamless cross-functional execution and ongoing optimization.
• Cultivate Innovation: Champion a test-and-learn culture that encourages experimentation and continuous improvement.

Team Leadership and Capability Building

• Inspire and Motivate: Lead a dynamic team of digital product owners, fostering a culture of ownership, agility, and results-oriented performance.
• Enhance Practices: Establish robust product management practices and scalable processes that enable rapid execution and innovation.

Cross-Functional Collaboration

• Build High-Performing Teams: Create a culture grounded in customer focus, curiosity, and bold thinking.
• Connect and Align: Serve as a vital link between Marketing, Franchise, Commercial, IT, and R&D to ensure cohesive architecture, priorities, and product vision.
• Integrate and Elevate: Collaborate with the Marketing Center (web, UX, content, analytics, campaign) to weave tools into our broader digital engagement strategy.
• Ensure Value Alignment: Work closely with Pricing to reflect value logic in our digital products and tools.

Customer Experience and Platform Thinking

• Champion Customer-Centric Design: Advocate for intuitive, accessible tools that align with real customer workflows, enhancing their experience.
• Embrace Platform Thinking: Develop modular, scalable solutions that enhance the customer journey.
• Leverage Insights: Utilize customer insights and usage data to inform prioritization and product decisions.

Strategic Influence and Growth Leadership

• Be a Thought Leader: Serve as a trusted advisor to senior leaders, influencing digital investment and platform decisions.
• Drive Strategic Impact: Represent the digital customer experience across Process Solutions, aligning marketing’s role in driving growth and engagement.
• Elevate CDP’s Visibility: Promote recognition of CDP as a Marketing Center-led enabler of differentiation, customer loyalty, and commercial success.<