Pharmacy Client Operations Manager

Pharmacy Client Operations Manager

Work from home within Oregon, Idaho, or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s dedicated team of Pharmacy Client Operations Managers are living our mission to make health care easier and lives better. As a member of the Rx Operations and Compliance team, our Pharmacy Client Operations Managers oversees pharmacy operations sales support functions necessary to sales productivity. These include pharmacy sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy benefits, programs and products. Identify areas and processes for improvement which will directly enhance the customer experience and driving those improvements through implementation. Responsible for the productivity, efficiency, and effectiveness of the assigned sales organization. The position reports to the Associate Director,  Pharmacy Client Operations and assists the following teams: Pharmacy Initiatives and Market Solutions, Clinical Client Pharmacy Services, and Sales and Account Management Teams.  The position works closely with all internal stakeholders and cross-functional partners to ensure the appropriate objectives and priorities are enabled within the sales organization supported – all in service of creating a person-focused health care experience.

Are you a seasoned pharmacy tech looking for a new challenge? Do you want to make a meaningful impact on the healthcare industry and improve the lives of patients? Then this role may be the perfect fit. 

What You Bring to Cambia: 

Qualifications:  

• Bachelor’s Degree in Business and/or Marketing or an Associate’s Degree in Business or Marketing

• 4+ years of experience in the pharmacy managed care setting or as a pharmacy technician in a retail, hospital, or other licensed pharmacy setting;  or equivalent combination of education and experience in a related field.

• Certified pharmacy technician preferred.

Skills and Attributes: 

• Demonstrates comprehensive knowledge of healthcare systems, including claims processing (Facets, PACMan), medical terminology, pharmaceutical products, and healthcare coding systems (ICD-10, CPT, HCPS)

• Possesses extensive understanding of health insurance and pharmacy benefits, including operational flows, sales processes, and data requirements, with ability to educate stakeholders effectively

• Exhibits strong leadership capabilities in sales and account management operations, with proven ability to manage cross-functional communications and multiple complex projects simultaneously

• Demonstrates proficiency in MS Office and corporate software, with expertise in data analysis, report preparation, and creating concise communications

• Manages proposal processes effectively, including RFP data management solutions and production of high-quality proposal materials

• Shows excellence in process improvement, innovation, and problem-solving, including developing and implementing effective solutions

• Successfully coordinates client onboarding, program implementation, and product integration while working under pressure and meeting tight deadlines

What You Will Do at Cambia:  

• Works closely with sales management to inspect processes and prioritize improvements while providing first-touch resolution for client issues

• Communicates effectively with external and internal stakeholders regarding benefits, eligibility, and related information

• Coordinates cross-functionally to optimize operations, implement improvements, and manage pharmacy client operations

• Oversees pharmacy client communications, including development, production, and distribution of all correspondence

• Manages implementation of pharmacy products and programs, ensuring quality and timeliness while coordinating with implementation teams

• Leads pharmacy benefit implementation and onboarding p