Technologist, Customer Engineering

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical support for qualification of Western Digital's Enterprise SSD products for Tier 1 OEM customers.
• Drive issue resolution working with internal engineering teams and customer account teams
• Analyze system and device FW issues via system and device logs, traces and other debug information to direct next steps leading to successful issue resolution
• Provide technical support for customer communication to explain technical investigation plan, progress, root cause and resolution plan, including direct communication with key customers, if required.
• Provide technical guidance to internal engineering teams to address new feature requirements, technical customer enquiries, and field failures related to FW issues
• Provide technical guidance to other members of the team in related areas

Qualifications

REQUIRED:

• Masters or Bachelors degree in Electrical Engineering or Computer Science from an accredited university with 10 or more years of related experience.
• Customer facing experience in related area such as SSD or HDD technical support with key strategic customers
• Proven ability to work as a team member.
• Ability to troubleshoot and analyze complex technical problems.
• Familiarity with tools such as PCIe/NVMe analyzers, scope, laptop and desktop systems, storage devices such as HDDs and SSDs in client environments.

SKILLS:

• Ability to multi-task, prioritize issues and meet deadlines.
• Excellent communication (written and verbal) and interpersonal skills.

• The ideal individual must have proven ability to achieve results in a fast moving, dynamic environment with a demonstrated ability to work well with people.

• You must be self-motivated and able to work with minimal supervision on a day-to-day basis.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and th