Lead Patient Coordinator Sr.

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

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Job Summary

Under general supervision, provides clinical office support to ensure patient satisfaction: schedules appointments, performs check-out functions; verifies insurance benefits; maintains various records and databases of information; prepares correspondence.

Job Duties

• Performs office support for the clinical practice; answer phones; responds to inquiries; refers, routes or places calls; places patient follow-up calls; make copies and scan/fax documents.

• Greets and assists visitors, patients, etc.; obtains initial patient information; places patient follow-up calls; route calls to nurse pool through Epic.

• Provides registration, check-in, and check-out support in the clinic; troubleshoots patient issues with online check in or scheduling, schedules patient follow-up appointments and same day/next day testing.

• Collections of copays or past due balances.

• Reviews and maintains demographic and insurance information; obtains and issues referrals.

• Performs insurance verifications and related tasks.

• Data entry and customer service related to university immunization and health insurance policies.

• Monitors and schedules from department’s referral queue and in-basket through Epic.

• Researches and resolves patient referral problems; oversees operations to ensure patient satisfaction.

• May collaborate with department leadership to ensure performance of daily activities.

• Attends daily huddle, staff meetings, and interacts with clinical team.

• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology and procedures

• Knowledge of insurance plans and referral procedures

• Knowledge of office practices and procedures

• Ability to operate various office equipment

• Ability to operate personal computer with various software programs

• Ability to respond to questions in a tactful and professional manner

• Ability to work with constant interruptions

• Ability to maintain records and files

• Ability to maintain confidentiality

• Excellent organizational and multitasking abilities. 

• Strong communication and interpersonal skills. 

• Ability to work effectively in a fast-paced environment, especially during peak periods of student activity. 

• Proficiency in using office software and EHR systems. 

Minimum Qualifications

High school diploma or equivalent; supplemented with two (2) years of related work experience.

• Previous experience in a medical office or patient care setting preferred. 

• Experience with electronic health records (EHR) EPIC system is a plus. 

Function

Clinical Other

Scheduled Weekly Hours:

40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.