Senior Director Analyst, Infrastructure & Operations Architect - Remote North America

Our technical practice provides the backbone of Gartner infrastructure and operations (I&O) research by identifying, influencing, and sharing best practices, hype and pitfalls across the service lifecycle, both in the public cloud and on-premises.

This analyst role is part of the Gartner for I&O Technical Professionals team and will have a particular scope of coverage focused on modern IT operations, such as DevOps, cloud operations, and site reliability engineering (SRE). You will have some flexibility in your coverage, and we are particularly interested in candidates with cloud architecture, cloud governance, or platform engineering experience. Further specifics of coverage and scope are provided in subsequent sections below.

What you will need:

Gartner is seeking an experienced technical professional who ideally has previous hands-on experience in a modern operations role. The ideal candidate likely has at least ten years of experience, but must have one of the following:

• 2+ years of experience in an architect-level role at a mid-sized to large enterprise, focused on cloud, platform engineering, DevOps or SRE.

• 2+ years of experience as a manager or director of IT operations or SRE in an organization that expects management personnel to be strongly technical.

• 2+ years of experience in a technical lead role within a cloud managed service provider (MSP) delivery team.

• 3+ years of experience in a technical product management role at a cloud provider, MSP, or IT operations management vendor.

To be successful in this role, the technical professional needs:

• Credible technical expertise in the topics they cover, with the ability to connect technology to business goals, and understand the commercial aims of vendors.

• Excellent communication skills, including the ability to write long-form content (15+ page white papers), and develop and deliver presentations to audiences of varying sizes.

• Strong analytical skills, including the ability to rapidly absorb and concisely summarize information and opinions, detect patterns, and “think on your feet”.

You must have expertise and expertise in at least one of these areas:

• DevOps principles and practices, with a focus on accelerating agile software delivery, empowering developers, and taking an automation-first approach.

• SRE, ideally in an organization on the forward edge of SRE practices and learning from incidents (LFI).

• Cloud-native operations for IaaS and PaaS in a major hyperscale public cloud provider, such as AWS, Microsoft Azure, or Google Cloud.

• Implementing well-governed developer self-service in a major hyperscale cloud provider.

• Cloud-optimized workload migration to IaaS and PaaS in a major hyperscale cloud provider, with highly automated operations.

Expertise and experience in the following areas is advantageous:

• Collaborating with Security technical professionals for DevSecOps.

• Cross-functional collaboration with architects and other technical leaders of product teams or application teams.

• Communicating with senior management, ideally including not only IT management but also business executives.

• Agile methodologies and the product manager / product owner roles.

• Working as part of a digital-native team, or as part of a digital transformation team within an enterprise.

• DevOps platforms and CI/CD pipeline tools, and infrastructure as code.

• Kubernetes operations.

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deli