Software Development Manager

As a Software Development Manager, you will lead the Zookeepers engineering team within RADIXX Engineering, the infrastructure backbone of RADIXX. The team is responsible for production stability, security compliance, delivery automation, and AWS infrastructure health across a broad and growing product portfolio. You will provide leadership and direction for a multi-disciplinary team while helping shape the strategy, operations, and continued evolution of our technology organization. 

This role operates in a hybrid capacity, with team members onsite 2 days per week (8 days per month). 

Why this role matters 

The Zookeepers team plays a critical role in ensuring the reliability, security, and scalability of the RADIXX platform. As Software Development Manager, you will help balance operational excellence with strategic delivery, enabling engineering teams across the organization to build and deploy software with confidence. By leading the team responsible for infrastructure health, delivery automation, and production stability, you will directly influence the quality, performance, and resilience of solutions that support customers around the world. 

In this role 

• You manage all activities of the Zookeepers engineering team, including SREs, Developers, and dotted-line DevOps and QA functions. You plan and organize work, ensure adequate staffing and resources, and maintain delivery schedules that support production stability and customer satisfaction. 

• You manage staff by assigning work, monitoring activities, evaluating performance, administering employment actions, providing coaching and guidance, and supporting professional development and growth across the team. 

• You support development of team budgets, operating policies, and procedures, and coordinate work with outside vendors and contractors where applicable. 

• You triage and prioritize inbound requests from across the organization, including security initiatives, high-priority defects, AWS infrastructure requests, and compliance activities, ensuring the team remains focused on its core responsibilities. 

• You identify and implement strategies and operational efficiencies that enhance engineering reliability, delivery velocity, and internal customer experience while aligning team activities with RADIXX business objectives and engineering standards. 

• You communicate and collaborate with Product, Security, Infrastructure, and other engineering teams to coordinate work, resolve cross-functional issues, and support new and ongoing initiatives. 

• You lead and contribute to process improvements based on business needs and evaluation of existing procedures. You leverage data, metrics, and system tools to drive efficiency, maximize reliability, and promote a culture of continuous improvement and delivery automation. 

• You identify problems, obstacles, and opportunities and proactively act to address them, including managing escalated and critical production issues. 

• You prepare reports and analyses that summarize team activities, production stability, delivery outcomes, and key operational metrics, communicating results to peer groups and senior leadership. 

What you need to succeed 

Leadership & Management skills 

• Bachelor's degree in Computer Science, Engineering, or a related field, or an equivalent combi