Senior Product Manager

Senior Product Manager

Location: Any Circle K Business Unit location
Team: Global Digital Retail Experience

Be a key part of Circle K’s journey as we create the future of our customer experience through an exciting digital transformation. We are dedicated to fostering a dynamic and innovative product and UX culture, where your work will directly contribute to making life easier for millions of our customers worldwide. This is a fantastic chance to leverage your skills to influence a major global enterprise, drive significant improvements, and explore international opportunities within a company committed to growth and winning in the market.

Circle K is redefining how customers experience fresh food in our stores and are growing our product organization with a Senior Product Manager who will own and scale our next‑generation In-Store Ordering & Checkout experience — spanning in‑store kiosks, integrated ordering flows, backend orchestration, merchandising alignment, and seamless payment. This is an opportunity to build a net‑new product area inside a global enterprise, influence the future of digital convenience retail, and directly impact millions of customers.

What You’ll Do

As Senior Product Manager for In-Store Ordering & Checkout, you will lead the full product lifecycle and strategy for digital food ordering and supporting systems.

You will:

Product Strategy & Vision

• Define and articulate the long‑term vision and strategy for Circle K’s food ordering and kiosk experience, grounded in customer insights, store operations realities, and our broader digital ecosystem.
• Develop and maintain a multi‑year product roadmap aligned to value drivers for food, merchandising, loyalty, and digital engagement.
• Drive clarity in an ambiguous and emerging space, transforming early concepts into structured plans, pilots, and scaled rollouts.

End-to-End Product Ownership

• Own the complete product lifecycle — discovery, service design, requirements, delivery, launch, optimization, and expansion.
• Coordinate across frontend UX, backend ordering systems, POS, payments, and menu management teams to deliver a cohesive, stable, and scalable platform.
• Define KPIs for product success (conversion, attach rate, throughput, menu configuration time, etc.) and use analytics to continuously improve.

Cross-Functional Leadership

• Partner closely with the Food team to represent customer needs and store associate needs, translating into experiences that drive our food business.
• Work closely with cross-product partners across Loyalty, Merchandising, Retail Media, Global Payments, and Store Operations to ensure food promotions, bundles, rewards, and personalized offers work seamlessly on kiosks.
• Partner with engineering, UX/UI, data science, finance, and operational leaders to ensure alignment and strong execution.
• Serve as the connective tissue across multiple business units, ensuring awareness, alignment, and advocacy for the food ordering experience.

Customer & Service Design Focus

• Lead customer‑centric discovery, mapping end‑to‑end service experiences including ordering, prep, fulfillment, and payment.
• Work with UX to conduct user research in stores to understand customer needs, friction points, and operational workflows.
• Ensure kiosk experiences are intuitive, fast, and optimized for real-world retail environments.

What You Bring

Required Qualifications

• 7+ years of product management experience, including owning complex digital or omnichannel products end‑to‑end.
• Experience launching or scaling self‑service, ordering, or checkout solutions (kiosks, mobile ordering, POS-integrated systems, or similar).
• Demonstrated ability to lead in matrixed enterprise environments with high ambiguity, driving alignment across many stakeholders.
• Strong strategic thinking, problem-solving, and storytelling skills; able to influence at senior levels.
• Strong technical fluency with modern digital retail systems, including POS, payments, ordering orchestration, menu or item management, and APIs.
• Experience collaborating closely with UX, engineering, and data teams on complex digital journeys.
• Bachelor’s degree in Business, Engineering, Computer Science, HCI, or related field.

Preferred Qualifications

• Experience in convenience retail, QSR, grocery, or food service technology.
• Service design or design thinking certification/experience.

Who You Are

You will succeed in this role if you:

• Thrive in ambiguity and see opportunity where others se