Community Reinvestment Program Manager

Description

Job Summary

The Community Reinvestment Program Manager will work directly with the Director of Corporate Responsibility/CRA Officer administering all aspects of the Community Reinvestment Act (CRA) program. This position will support the CRA Officer in developing and implementing community impact programs and meeting CRA goals. They are responsible for collecting, validating, and reporting community services, investments, donations, and loans to ensure timely CRA submission. The Program Manager will contribute to the Bank’s broader corporate responsibility strategy including philanthropic investments, stakeholder engagement, board service, and volunteerism.

The successful candidate is a self-motivated individual who has a passion for economic inclusion and a desire to become an expert in the high-demand and evolving field of community reinvestment. The skill sets and experience gained from this role will position the person for leadership roles in the finance industry.

Requirements

Responsibilities and Duties

• Provide guidance and support regarding community reinvestment activities, including strategic lending and investments, community impact, and stakeholder engagement
• Exercise thought leadership and initiative in developing and implementing the Bank’s change management efforts to address regulatory changes
• Manage the operational aspects of the CRA Program, which includes data collection, validation, analysis, and reporting 
• Support enterprise-wide initiatives to educate bankers and associates on how to source, identify, and report CRA eligible activities
• Conduct loan file reviews to validate accuracy and completeness of data and remediate errors 
• Manage monthly CRA reporting internally and externally and prepare materials for quarterly meetings
• Track and review volunteerism, board service, and philanthropic investments 
• Actively monitor regulatory changes and work closely with the CRA Officer and Chief Compliance Officer to inform senior leadership and recommend/implement new procedures
• Attend community reinvestment meetings, e.g., FDIC/OCC events and community convenings to stay informed of local initiatives and build relationships with key stakeholders
• Update and maintain the Bank’s CRA Public File [regulatory requirement] including branch notices
• Support preparation efforts for CRA regulatory exams
• Prioritize risk management and proactively monitor and lift potential risks to the Bank
• Manage relationship with the CRA software vendors 
• Assist in updating the CRA policies and/or risk assessment procedures, as needed  
• Maintain compliance by reading and adhering to all applicable bank policies and procedures and completing required training
• All other tasks, responsibilities, or duties, as directed by management

Qualifications and Skills

Required:

• Passion for developing programs and systems that promote economic inclusion 
• Bachelor’s degree (or higher) in Business, Finance, Data Science, other relevant fields of study is preferred. High School diploma or GED and relevant work experience is required. 
• At least three (3) years of experience in banking, data management, research, change management, or any combination of the four
• Knowledge of consumer protection laws and regulations; lending practices; and community and economic development issues
• Regulatory knowledge and experience with CRA, HMDA, and Fair Lending
• Professional experience in banking regulatory compliance, e.g., HMDA, CRA, Fair Lending; to include data collection, validation, and reporting 
• Excellent analytical, investigative, and problem-solving skills with attention to detail and concern for data accuracy
• Motivated and confident to lead change management initiatives
• Ability to engage and collaborate with a variety of internal and external stakeholders to communicate issues, leverage insights, and share expertise to influence decisions
• Desire to become a subject matter expert in economic inclusion and community reinvestment; including the 1071 rule; CRA legacy rule; and CRA modernization
• Excellent written and verbal communication 
• Proven success as a team player, with ability to build collaborative relationships across functions and all levels of seniority
• Ability to function effectively in a dynamic and evolving work environment 
• Proficient in Excel, PowerPoint, and other Microsoft Office products 

Preferred:

• Bank examination experience
• Experience with any CRM software, e.g., HubSpot, Salesforce, Zendesk, Insightly, etc.
• Experience with Wolters Kluwer/CRA Wiz, and/or Kadince a plus