Swim Development Director

Department: Center Staff

Employment Type: Full Time

Location: Waltham YMCA

Description

Position Summary:Under the direction of the Sr. Aquatics Director, the Swim Development Director is responsible on a daily basis for creating a transformative Y Experience for our program participants, families, members and staff.  The Swim Development Director must be a subject matter expert and innovator in the core programs of the Y including but not limited to: training and safety; swimming lessons, including private and semi-private lessons; family swim programs; and competitive and pre-competitive swim programs that reflect community needs and maintain the YMCA’s high standards of quality, safety, and caring.  The Swim Development Director will work with the Aquatics Cabinet Leadership, assigned Vice President, and peers to drive the association vision for aquatics through training, cabinet collaboration, and aquatic leadership. The Swim Development Director will also have association responsibilities and is a key member of the Aquatics Cabinet and contributes to the overall direction and strategy of the Aquatics portfolio of programs and offerings. 

Key Responsibilities

Key Functions/Responsibilities The Swim Development Director will ensure success in the following areas of responsibility to support a strong Y Experience: 

• Performance Achievement –Directly responsible for hiring, coaching, and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts quarterly connections with direct reports to ensure progress with key performance indicators and discuss career development.
•  Member Service and Experience – Directs, trains, and supports staff to create a high-quality Y experience as evidenced by positive Net Promoter scores. Responds to all member concerns promptly and effectively solves problems that improve the Y experience. Ensures YMCA of Greater Boston’s standards of excellence around scheduling, cleanliness and safety are met. Communicates and elevates any safety concerns, facility, or equipment maintenance issues to appropriate team members.
• Compliance – Ensures accountability and compliance with all YMCA safety standards and best practices, and regulatory health and safety requirements in the aquatics facilities and ensures active participation and attendance in monthly in-service for both safety and instruction.  Provides regular certification training for staff at the assigned centers and provides coordination and training support to other centers.  

Ensures that the aquatic environment is well maintained, safe and clean, following DPH guidelines and YMCA practices.

• Program Development – Provide leadership for the implementation of all swim development programs. Ensure all programs are high-quality and transformative as demonstrated by net-promoter scores and other experience metrics. Stays current on trend identification and implications as related to swim development techniques. 
• Fiscal Management – Works in partnership with (Sr.) Aquatics Director to develop an annual budget according to association instructions and ensures successful execution of the plan. Works to identify growth opportunities, forecasting on a monthly basis, and address financial deficiencies on a timely basis. 
• Marketing and Community Engagement – Executes all aspects of association marketing strategies and campaigns as related to swim development programming. Represents and promotes Aquatics Programs and Membership in the community and at events. Actively drives internal marketing efforts to promote aquatics program growth and cross promotion of other program areas as assigned.
• Collaboration – Work in a collaborative manner with other departments and association leadership. 
• Financial Development – Supports Center fundraising campaign, engages staff and families to meet annual goals.  

Association Responsibilities 

• Staff Training –Leads job specific training for swim instructors, as assigned and supports onboarding of aquatics staff.  
• Program Operations – Will support quality standards and program development for aquatics cabinet and teams.
• Auditing – Supports in the creating auditing process and conducting regular audits of aquatics department standards and expectations as related to swim lessons.
• Risk Management – Will support Aquatics staff in conducting Post Incident Reviews for related swim lesson events.