Group Manager, Marketing Operations and Delivery Excellence

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alameda, CA location in the Diabetes Care division. We believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

As a key member of our GSM team, the Group Manager, Marketing Operations (MLR & Program Management Support) will play a pivotal role in ensuring compliance and operational efficiency within our Global Operations function for Marketing activities. This role requires a strategic thinker with strong leadership skills and a depth of experience in managing a PRC/MLR review process in medical devices or a similar category, coupled with an ability to lead/influence stakeholders and partners toward adopting new systems, tools and processes that will reinforce compliance while increasing efficiency. The ideal candidate will have a proven track record of managing marketing operations, optimizing workflows, and driving measurable results while ensuring compliance with MLR guidelines.

What You'll Work On

• Lead and manage the marketing operations team, providing guidance, mentorship, and support.

• Develop and implement marketing operations strategies to improve efficiency and effectiveness with a focus on MLR compliance.

• Manage marketing technology stack, including CRM, marketing automation, and analytics tools.

• Collaborate with cross-functional teams, including marketing, sales, IT, and MLR, to ensure seamless integration and execution of marketing initiatives.

• Analyze and report on marketing performance metrics, providing insights and recommendations for improvement.

• Optimize marketing processes and workflows to enhance productivity, reduce costs, and ensure MLR compliance.

• Stay up-to-date with industry trends and best practices in marketing operations and MLR requirements.

• Manage the end-to-end review and approval lifecycle of promotional materials, utilizing electronic review system (Veeva PromoMats)

• Ensure material submissions meet quality standards prior to circulation to Reviewers and provide proactive guidance where needed

• PRC meeting management and facilitation: This includes but is not limited to agenda planning, calendar management, handling of expedite reviews, and capturing consensus outcomes during live discussion meetings

• Support escalation process in partnership with Marketing teams

• Ensure Agencies, Marketers, and Reviewers receive appropriate PRC/MLR process training and adhere to process guidelines and best practices

• Involved in the planning and execution of product launches, new indications, and label updates in partnership with Marketing and Regulatory

• Support material prioritization efforts in partnership with Marketing

• Lead and partner with Ad Promo specialists that in MLR submissio