Senior Network DevOps Engineer

<p><span> </span><b>We help the world run better </b></p> <p>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.</p> <p> </p> <p> </p> <p> </p> <p><span><span><span>We are seeking Senior Network DevOps Engineer to design, implement, and automate network infrastructure</span>, <span>while also participating in operational activities. Ideal candidate has a strong understanding of network infrastructure and the ability to administer and troubleshoot network infrastructure to deliver exceptional support to our customers. If you are a Networking Engineer (f/m/d) with strong experience with Routing &amp; Switching, Data Center Technologies and wish to be part of global team supporting world-class Cloud Operations, you could be the perfect match for this job.  </span></span></span></p> <p><span><span><span>We are in the midst of a great transformation inside Global Cloud Infrastructure and Delivery Network Engineering, so flexibility within the team as we evolve is a must! You must demonstrate the ability to be successful in a DevOps, agile, and team-oriented environment.</span></span></span></p> <p><span><span> </span></span></p> <p><span><span><span>As part of a pool of shared resources, ability to juggle competing demands are key to success here.  The key service areas in our 24x7 high availability, high change throughput context are:</span></span></span></p> <ul> <li><span><span><span><span>Project Engineer– As a member of Network Engineering Team. responsible for Planning, Design, implement and document Projects. Additionally, provide support during and after project implementation, including troubleshooting issues.</span></span></span></span></li> <li><span><span><span><span>Incident management – managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.</span></span></span></span></li> <li><span><span><span><span>Change management – Supporting the transition from manual to automated execution wherever possible, and supporting change planning and manual execution where necessary. </span></span></span></span></li> <li><span><span><span><span>Problem management – Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs. </span></span></span></span></li> </ul> <p><span><span> </span></span></p> <p><span><span><b><span>What you'll do</span></b></span></span></p> <p><span><span> </span></span></p> <ul> <li><span><span><span>Participate in project planning, Design and Change implementation.</span></span></span></li> <li><span><span><span><span>Support complex change preparation and execution.</span></span></span></span></li> <li><span><span><span><span>Operate and maintain date center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.</span></span></span></span></li> <li><span><span><span><span>Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. </span></span></span></span></li> <li><span><span><span><span>Address continual improvement measures because of the problem management process.</span></span></span></span></li> <li><span><span><span><span>Assist senior support for deep level incident troubleshooting </span></span></span></span></li> <li><span><span><span><span>Other support tasks, duties, and responsibilities, e.g. hardware installations, troubleshooting, and administration.</span></span></span></span></li> </ul> <p><span><span> </span></span></p> <p><span><span><b><span>Key Performance Measures</span></b></span></span></p> <p><span><span> </span></span></p> <ul> <li><span><span><span><span>Projects are delivered in line with project quality standards</span></span></span></span></li> <li><span><span><span><span>Ticket SLAs and KPIs are achieved.</span></span></span></span></li> <li><span><span><span><span>Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs</span></span></span></span></li> </ul> <p><span><span> </span></span></p> <p><span><span><b><span>What you bring </span></b></span></span></p> <p><span><span> </span></span></p> <ul> <li><span><span><span><span>Minimum 4-6 years of data center network infrastructure experience. </span></span></span></span></li> <li><s