Lead Software Engineer, Salesforce

Lead Software Engineer, Salesforce
American Public Education Inc. 

The Lead Salesforce Engineer is responsible to lead and participate in solution design, development, and support of Salesforce custom solutions and environments at American Public Education, Inc. (APEI).  They will provide design and development expertise, as well as related tools, including Lightning Web Components, Business Rules Engine, OmniScripts, Apex, Flows, SOQL, Integrations (Rest APIs), and/or Platform Events.  The Lead Salesforce Engineer will ensure availability, proper function, and access for the business. Salesforce is APEI’s primary customer engagement platform, comprised of Sales Cloud, Service Cloud, Experience Cloud, Education Cloud, Data Cloud, and Marketing Cloud.

The Lead Salesforce Engineer will perform development of custom solutions, extensions, workflows, and integrations, and understanding and applying Salesforce software engineering best practices.  They will be responsible for working on full software development life cycle efforts using agile methodologies, object-oriented design, and solid design patterns and practices.  The Lead Salesforce Engineer may lead, mentor, and assist other team members to ensure accurate and timely diagnosis/resolution of application issues that impact workforce productivity. They will also partner with administration staff, business analysts, and business leaders to identify, define, analyze and implement changes and enhancements with high scalability, performance, and availability (24x7) in a dynamic, fast-paced environment.

Responsibilities:

• Obtains understanding of the American Public Education, Inc. (APEI) or its affiliates’ application environment including the applications and interdependencies of those applications.
• Responsible for the overall solution design, development, customization, and end-user support of the Salesforce platform including Service Cloud, Marketing Cloud, and other installed packages.
• Responsible for developing new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers and email alerts.
• Responsible for integration of applications with Salesforce, either directly using connectors or indirectly through APIs.
• Collaborate with IT Support in the diagnosis and resolution of issues impacting employee productivity and business throughput.
• Collaborate with IT Business Analysts and Stakeholders to gather and analyze requirements and propose solutions that leverage Salesforce functionality.
• Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, process consistency, and performance.
• Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability.
• Provide guidance and/or mentoring on solution requirements, technical design, integration architecture, and solution recommendations.
• Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed.
• Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data tables, and rule relationships.
• Extensive understanding of the Salesforce data structures and data modeling; how and when to create custom objects, junction objects, and other model items.
• Lead and perform a complex problem troubleshooting, root cause, and break/fix.
• Occasionally provide after-hours deployment and support.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field or Equivalent work experience. 
• Overall 10+ years in Information Technology; minimum of 5 years of experience implementing and supporting technically complex solutions in Salesforce.
• Strong hands-on proficiency with design and development in Service and Marketing Cloud, Apex, Process Builders, Visualforce, Lighting, SOQL, Profiles/Roles and Sharing Rules, Flow, Workflow rules, Triggers, Change Data Capture, Object Relationship, and/or Platform Events.
• Proficient in working with Community Portal, Process Builders, Flows, Omni Channels, Apex Scheduling and Batch Processes
• Solution Design and Development lead role experience is a must.
• SFDC Administrator and Developer certifications required.
• Demonstrated listening, analytical, organizational, and time management skills
• Demonstrated ability to work independently or lead teams/projects and cross-functionally, including in high-pressure situations
• Experience with the Salesforce APEX data loader and other