Payroll Team Lead, EMEA (2 year Fixed Term Contract)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY
Title: Payroll Team Lead EMEA
Location: Romania, Poland, Hungary, Bulgaria (remote working)

Role type: 2 year fixed term contract

Job summary

The Payroll Team Lead will be responsible to oversee the payroll processing for several countries in EMEA, collaborate with the payroll vendor/s and direct the work of the team members supporting these particular countries. 

Your role in our mission

Payroll service delivery management (70%)

• Ensure timely and accurate data submission to the payroll vendor/s, according to the agreed process and timeline.

• Plan and assign the activities according to the payroll calendars, ensuring proper resource utilization.

• Monitor the case volumes and other case related metrics and SLAs, for the Iron Mountain team and for the vendor. 

• Drive high customer satisfaction.

• Service delivery excellence: constantly review the existing processes and procedures, identify gaps and improvements and make recommendations for changes.

• Ensure payroll controls are in place, up to date, and followed through by the team.

• Make sure that all processes are documented and reviewed regularly.

• Closely supervise activities related to the UK payroll processing in particular.

Team Management (15%)

• Manage day to day activities for a subset of the team, including monitoring workflows, team assignments and processing deadlines.

• Organise the work in such a way that there is a proper backup structure and plans in place.

• Monitor performance against goals.

• Provide timely feedback to the team members, take corrective steps where needed.

• Lead with empathy and by example, ensuring high employee engagement and morale.

Escalation Management (10%) 

• Serve as first point of escalation in case of payroll related issues for the supported countries.

• Manage employee, business and vendor escalations for the supported markets.

Vendor Management (5%)

• Support the EMEA Payroll Manager in the activities related to vendor management - monitoring of the vendor performance, services reviews etc. 

Valued skills and experience

• Experience in Payroll, Finance or HR Operations with cross country exposure.

• Experience in leading teams and/or projects.

• Demonstrated knowledge and experience in Payroll operations (in-house or vendor side).

• Strong background in working with HRIS, preferably Workday, as well as case management tools, ideally ServiceNow.

• Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups.

• Ability to work effectively in high-pressure situations that require sound decision making.

• High degree of comfort with change, with the skill to easily shift priorities to meet business needs.

• Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.

• Continuous improvement mindset.

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global