VP, IT Services

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Job Description Summary:

The VP IT Services role is a critical position for OhioHealth’s technology leadership team and is responsible for the day-to-day operations of technology services across our hospitals, care sites, and corporate functions. This position requires a strong, service-oriented leader who is dedicated to understanding the needs of our customers. The VP IT Services will be responsible for defining and executing world-class service and embodying the spirit of "we're always there" for the overall OhioHealth organization. The VP IT Services will oversee, manage, and continually improve hospital & care site operations, clinical service line operations, service desk, and IT service management. This role requires a strategic leader who can drive operational excellence, continual improvement, and efficiency across the healthcare system's IT services, ensuring the delivery of high-quality, patient-centered care.

Minimum Qualifications:

Bachelor's Degree: Information Technology (Required)

MINIMUM QUALIFICATIONS

• University bachelor’s degree in the field of computer science or business administration. Master’s degree considered a plus.
• Healthcare Industry Experience: Previous work experience leading large, distributed service organizations within the healthcare industry.
• Ten (10) plus years’ experience managing and/or directing technology service organizations.
• Seven (7) years’ experience working in the healthcare industry and/or academic health science center environment.

DESIRED ATTRIBUTES

• IT Service Management Expertise: Extensive experience in IT Service Management and ITIL processes, with Six Sigma certifications as a plus.
• Familiarity with ServiceNow: Experience with capabilities provided and available through technologies like ServiceNow.
• Excellent knowledge of technology environments, including telecommunications, networks, programming, media, and desktops.
• Solid understanding of computer systems characteristics, features, and integration capabilities.
• Technical experience with systems networking, databases, Web development, and user support.
• Exposure to business theory, business processes, management, budgeting, and business office operations.
• Excellent understanding and practical application of project management principles.
• Proven experience in planning, organization, and development.
• Superior understanding of the organization’s goals and objectives.
• Demonstrated ability to apply technology solutions to business problems.
• In-depth knowledge of applicable laws and regulations as they relate to technology issues.

BEHAVIORAL COMPETENCIES