Technical Support Engineer (E)

Base Pay Range: $78,900.00 - $134,100.00

Primary Location: USA-MI-Ann Arbor-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Technical Support Engineers are core to KLA’s technology, while we do not currently have an opening, we are always building our Technical Support Engineering talent community, we are interested in learning about your background. 
 
Apply to this posting for Future Opportunities with KLA.
 

Server Tech Support Engineers (TSE) independently respond to issues where first-line filed support team has been unable fix problems in malfunctioning equipment. Work on more difficult problems requiring in-depth compute system knowledge and understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If the depth of technical understanding requires, consults with other engineering teams, and hosts meetings with multiple teams to discuss the technical issues and figure out the best course of action. Clearly document troubleshooting processes and technical findings to generate service reports.
 

Provide highly visible customer support through the performance of on-site installation, as well as leading all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Responsible for server rack customization, testing & qualification prior to shipment customer acceptance testing and obtain customer or account shipment approval.

Additional responsibilities may include:

• Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
• Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
• Training of KLA and non KLA personnel. Develop and document new troubleshooting procedures and Best Known Methods (BKMs).
• Develop written procedures and training material.
• Act as Technical Support representative for new product development. Backfill or over support for Field Service Engineers.

Qualifications

• STEM Bachelors with 3-5 years of demonstrated experience or equivalent combination of education and experience in networking database management and/or server farm maintenance
• Semiconductor capital equipment industry experience strongly preferred.
• 2 years experience in server system level or networking level troubleshooting, and leading/driving multi-disciplined teams to resolve complex problems.
• Demonstrated ability to act independently and with minimum of planning, drive work to resolution, including post-mortem actions.
• Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
• Experience in pro