Customer Service Representative - Lowell, AR

Job Objective:

The Customer Service Rep/Project Manager is the primary point of contact for incoming lead and customer questions, addressing their needs and assisting them through the conversion process. They assist in answering various customer service questions and requests. Excellent communication between customers, production, marketing and business development are paramount. This is a fast-paced environment and requires an organized self-starter who is an advocate for our customers at all levels.

Responsibilities

•  Customer interaction through live chat, phone, and email.
•  Prompt follow up with customers and team members.
•  Escalating and following up on issues; conflict management and crisis management when necessary.
•  Be the liaison between the customer, business development, production and shipping.
•  Carry the voice of the company in all interactions.
•  Learn all nuances of the products and materials to accurately advise customers.
• Provide troubleshooting assistance for Clients orders, account status and any relevant problems, and handle all problems that arise with great customer empathy while assisting with agreeable solutions.
• Work with accounting to aid with order/payment tracking.
•  Work with our design department to facilitate custom work.
•  Work with our graphic artists to resolve art/printing issues.
• Adhere to safety compliance in accordance with EHS (Environmental Health & Safety) policy.
• Work with all team members to grow the business, launch new products, and assist marketing with pertinent information.

What we’re looking for

Basic Qualifications:

• Bachelor’s Degree preferred but not required.
• 1 – 3 years of relevant customer service and/or sales experience.
• Preferably a working knowledge of Adobe Illustrator, Adobe Photoshop, Shopify, Intercom, reddit, and online project management platforms a plus.
• In-depth understanding of customer service practices
• Understand of processes improvement and incorporating standard work practices within an office environment.
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training.  In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance 
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs

Why Join Us?

• Competitive Pay
• Great Perks: 401(k), health/dental/vision insurance, HSA/FSA, paid time off, and an employee assistance program.
• Impact: Be part of a dynamic team shaping the future of packaging solutions.