Client Service Analyst

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture 

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet 
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. 

The Opportunity

We are looking for a Settlements Analyst to join our Assurance Team where you will be utilising your industry expertise and Gentrack software solutions to identify and resolve discrepancies on behalf of Gentrack customers – focused on the differences between the energy purchased and sold to their customers. For identified discrepancies, you will ensure that the appropriate industry workflows are followed to recover overpaid cost to Gentrack’s customers.

 

We have great customers that depend on us to provide essential services.  As a B2B software and service provider bringing complex, mission critical systems to a few large-scale clients in the UK and across the globe, we will only fulfill our global aspirations if we have the most talented leadership working with these clients to secure their business through the delivery and support of great technology.

 

The Specifics 

• Identification and correction of data errors in the Utilities industry.
• Liaise with development teams and project managers in order to reach a resolution on queries.
• Drive operational performance and identify areas of improvement for both the client and Assurance application.
• Deliver professional, timely, communications to ensure Gentrack customers are kept up to date in line with agreed timeframes.
• Analytical thinking to decide the correct resolution required, to align energy purchased by our clients and energy sold to their customers.     

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

• Experience in the Electricity and Gas retail industries is required.
• Previous experience in a software environment is preferred.
• Previous experience using or implementing Junifer CIS, Velocity, or similar enterprise CIS/CRM systems.
• Excellent analytical & problem-solving skills.
• Ability to follow detailed written instructions.
• Excellent attention to detail.
• Ability to self-regulate and work independently.
• Technically minded.
• Strong verbal and written communication skills.
• A passion for excellence and a commitment to be the best.
• High levels of energy, sound judgement and determination to achieve with a sense of urgency.
• Excellent relationship management and interpersonal skills.
• An open-minded consultative approach.
• Ability to give and receive positive and constructive feedback.
• Ability