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Service Delivery Manager
Excis ComplianceUnited Statesfull_timeVerifiedPosted 17 Mar 2026
About the role
WE'RE HIRING A SERVICE DELIVERY MANAGER (NAM & LATAM Region)
Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Service Delivery Manager to lead and manage end-to-end projects—from conception to deployment—ensuring successful delivery, customer satisfaction, and alignment with business goals.- Client Presence: 190+ countries
- Team: 6,000+ Engineers
- Clients: 200+ Enterprise Clients
- Service & Project Governance: Define and enforce service delivery standards. Supervise the end-to-end lifecycle of IT projects—from scoping and resource allocation to execution and closure.
- Stakeholder & Vendor Management: Act as the primary point of contact for clients and executives. Manage third-party vendors to ensure contract compliance and service quality.
- Operational Excellence: Oversee incident, change, and problem management processes, often within the ITIL framework.
- Financial Oversight: Manage operational and CAPEX budgets, monitoring expenditure and ensuring the profitability of services.
- Continuous Improvement: Identify bottlenecks in IT processes and implement innovative solutions or automation to enhance productivity.
Requirements
Experience:- 5–9 years of experience in IT Service Management or IT Infrastructure
- 2–4 years of experience in leadership or supervisory roles
- Proven experience managing Service Level Agreements (SLAs), incident management, and third-party vendors
- Strong communication skills
- MCA or Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent qualification.
- Diploma or equivalent professional education in the IT domain.
- Proficient in ITIL principles and best practices.
- Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word.
- PMP, PRINCE2, or equivalent project management certification is highly desirable.
- Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively.
- Ability to speak and communicate in English and Spanish
Benefits
Why Join Excis?- Be part of a collaborative and innovative global team driving industry-leading IT solutions.
- Work remotely from anywhere with reliable internet access.
- Professional growth and continuous learning opportunities.
- Competitive compensation (commensurate with experience and local market rates).
- Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.
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