Learning Services Maintenance Program Technologist

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

 

Job Overview

The position involves developing, improving, and delivering training to individuals in leadership and professional capacities. Recognizing the significant challenges faced by first-time supervisors, this role facilitates a smooth transition into leadership roles by promoting the practice of effective supervisory skills. This position also has ownership of the site’s mentorship programs and the professional training program.

Job Responsibilities include but are not limited to the following

Depending on current certifications and experience, this role could require the selected candidate to become certified in Criterion Referenced Instruction (CRI), Instructional Module Design (IMD), as well as various necessary certifications in Clifton Strengths-Finder, Myers-Briggs and Franklin Covey.

 

Deliver Training (25%)

 

Training Preparation (15%)
•    Build and maintain participants’ and instructor materials
•    Maintain inventory of supplies
•    Schedule class sessions and pre-class work to participants 
•    Set up classrooms with tables, chairs, PowerPoint, Videos, name tents, etc.
•    Break down classrooms
•    Enter completions in Learning Management System
•    Report status to management

 

Manage Curricula (10%)
•    Report out on training progress quarterly
•    Manage New Supervisor Curriculum (Classes and Follow-Up Activities)
•    Continually improve the Curriculum
•    Plan and host graduation celebrations for new supervisors
•    Manage Continuing Leadership Education for experienced Team Managers

 

Additional Program Ownership: (25%)
•    Leadership Mentor Program Ownership 
•    Professional Mentor Program Ownership
•    Professional Training Program Coordination

 

Develop/Maintain Courses (15%)
•    Continually improve all courses
o    Seek feedback on classes and needs of the site workforce
o    Modify and develop courses

 

Participate on Learning Services Team (5%)
•    Lead and attend Safety Huddles and Learning Services Team Meetings
•    Perform shared Safety & Health responsibilities within team
•    Help set up classrooms for other groups

 

Other Duties (5%)
•    Serve on plant-wide teams (e.g., Leadership and Professional Development Team)
•    Consult on other site training needs.
•    Lead book studies
•    Host and coordinate occasional educational vendors and unique educational events 
 

Qualifications

Skills and Competencies

 

Required: 

•    3+ Years Training Development: Proven experience developing training curriculum, including ability to assess training needs as well as evaluation and monitoring of training.  
•    Presentation and Training Delivery: Ability to convey information and concepts through various methods to accommodate different learning styles.
•    Organized: Ability to coordinate, track, schedule, and prepare materials for training and mentorship programs.
•    Continuous Improvement: Driven to ensure training is updated to a