Account Representative (Bilingual)

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Summary

IGT Lakeland, is a leading high-speed Lottery tickets printing and packaging operation! We are seeking a bilingual Account Representative. As part of the Account Services international team, the Account Representative is responsible for developing and maintaining the relationship with IGT’s Instant Ticket and Fast Play Customers outside of the United States. This position communicates customer needs and changes to internal departments, and vice versa, as part of the game development process. The Account Representative manages the full cycle, customer facing experience for game development and production. 

 

This role is full-time, in-office from 8 AM to 5 PM. 
Required Languages: English and Spanish. Additional languages such as French and Portuguese are a plus.
 

Responsibilities

Customer Relationship & Project Management

• Build and maintain relationship and communication with the Customer and internal stakeholders
• Develop expertise in instant ticket game play strategy and offer recommendations and solutions to the Customer during the game development process
• Participate in meetings and conference calls with Customers, internal stakeholders, and work in partnership with other subject matter experts to solve issues or concerns
• Review Customer launch schedules and product portfolio and offer recommendations based on industry trends and performance
• Develop project timelines based on the Customer's requested delivery date. Work with internal stakeholders to ensure compliance with the timeline
• Monitor games throughout the printing and packaging process for compliance with Customer requirements
• Resolve any issues that may arise with press personnel, production management, or other stakeholders
• Onboard new Customers by gathering and documenting Customer requirements when necessary

 

Game Development & Documentation

• Input game specifications into the Game Management System (GMS) and develops Working Paper documentation
• Order trademark searches and resolves any potential issues with Customers, where applicable
• Send design requests to the Creative Design team based on the Customer's new game order and standard requirements
• Create prize structures based on Customer's standard requirements. Ensure prize descriptions accurately fit the ticket play mechanics and instructions
• Review game mechanics, playability, and develop game parameters. Offer recommendations to the Customer where necessary
• Review draft Working Papers in their entirety to ensure accuracy. Distribute draft Working Papers to internal departments for review
• Coordinate shipping requirements and prepare documents and deliverables as required
• Submit Working Papers to Customer for review. Affect any Customer-requested changes where necessary. Communicate changes and acquire sign-off from the Customer
• Execute approved Working Papers and distribute internally
• Provide contract proofs to the Customer, order collateral materials, review/sign off on proofs from vendors
• Amend executed Working Papers when necessary and distribute to internal stakeholders

Qualifications

IGT Global Requirements

• Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, etc

 

Education Required (high school, college degree, training, or certifications requirements)

• High School Diploma or equivalent
• Associate’s degree in Business, Marketing, Finance, Printing, or related field, or equivalent experience required

 

Experience Required (years of experience, specific industry or previous job experience requirements)

• 3+ years of dedicated Customer services or