Care Coordinator - Medical Assistant - Grace at Home

Join Village Medical as a Care Coordinator - Medical Assistant with Grace at Home. 

Location: This will be a primarily remote position with some travel to the office for meetings.  Office location is 9365 Counselors Row Suite 210, Indianapolis, IN 46240

WHY VILLAGE MEDICAL

At Village Medical, we're looking for a Care Coordinator - Medical Assistant to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best Primary Care Physicians and Advanced Practice Providers. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven, and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning. 

OUR CULTURE AND VALUES

VillageMD is a group of collaborative, entrepreneurial, and smart people who are united in our goal to improve primary care, making a difference in people's lives.

Get Stuff Done:  We roll up our sleeves and dive into the details, tackling the work at hand with infectious enthusiasm. We’re highly accountable for our work and the value we add, inspiring others with our constant ability to deliver results. No challenge is too small or too big.

Build Trust:  We are humbled by those we serve and the importance of our vision. We invest in relationships with open and honest conversations seeking personal connections. We show respect for others in our words and actions. We do what we say we are going to do. We are knowledgeable, but always take the time to listen and learn.

Innovate:  Our curiosity is endless, and challenging the status quo is a priority. New approaches are rewarded, and we are always seeking to improve. We know that changing healthcare is hard, and we embrace the challenge.

COULD THIS BE YOU   

You are a detail-oriented medical assistant who is passionate about patient safety, experience, and driving positive change in healthcare to improve patient outcomes.  The Care Coordinator facilitates the delivery of care by the Provider.  Care Coordinators are liaisons to the patient/family/caregiver working with the Provider's direction and orders to provide quality healthcare for the home bound or home limited patient.

How You Will Get Things Done: 

• Complete daily follow-up sheets including ordering of labs & tests, referrals, ordering of DME equipment
• Order any acute imaging/labs for Provider
• Provide support to designated provider in all patient care areas
• Management of required signature documents
• Procession of all completed documents (including outgoing faxes)
• Track outgoing referrals to home health agencies
• Communicating & collaborating with other Care Coordinators to assure all work is completed
• Keep workspace within HIPPA compliance
• Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite workflow to facilitate Providers ability to see patients
• Check EHR email regularly (approximately every 2 hours).  Follow up on requests in a timely manner
• Schedule follow-up patient appointments daily
• Run INSPECTS for Providers on any new patients and patients that are currently on narcotics for the next day’s schedule
• Answers phone calls/messages from or pertaining to Grace At Home patients
• Phone in prescription refills

 

How You Will Build Trust:

• Demonstrate honesty, integrity, and effective communication skills to build relationships throughout the organization.
• Communicate unexpected schedule delays to patients in a timely and empathetic manner and provide assistance to ensure patient comfort and satisfaction during any delay.

How You Will Innovate:

• Serve as a Village brand ambassador, building strong relationships with patients, families, caregivers, and community leaders to enhance our reputation and visibility within the community.

EXPERIENCE TO DRIVE CHANGE 

• Certified Medical Assistant or eligible within 90 days of hire 
• 3+ years of experience in a healthcare setting or a bache3lor's degree in a healthca