GAME AND FISH DEPARTMENT

Delivering results that matter by providing best in class support services.

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Customer Service Representative 2

Job Location:

Address:  5000 West Carefree Highway, Phoenix, Arizona 85086

Posting Details:

Hiring hourly rate: $18.70 

Grade: 15

Closing Date: 08/19/2025

Job Summary:

CUSTOMER SERVICE REPRESENTATIVE 2
INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY SHOOTING FACILITY (Rifle Pistol Range) / I-17 and CAREFREE HIGHWAY
FLSA- Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70
CLOSING DATE: 08/19/2025

This position provides customer service support at a 1,650 acre public Shooting Range facility. Provides world class customer service to all internal and external customers received by telephone, in person, or through applications and correspondence. Work schedule will consist of mornings, afternoons, evenings and weekends in a noisy environment, which may include working in extreme heat & cold, wind and/or rain.

Job Duties:

Major duties include:

- Enters transactions into the PC cash register, balances and makes deposits.

- Answer phones from internal and external customers, communicate using handheld radios, stocking shelves, inventory, cleaning and organizing.

- Aids in interpreting rules and regulations to customers.

- Maintains user group agreements; Schedules and prepares invoicing/collects fees from shooting events, user groups, classes and campers.

- Maintains campground reservations and checks campers in/out.

- Provides program and range information.

- Performs other duties as assigned.

Knowledge, Skills & Abilities (KSAs):

The candidate will have knowledge of customer service techniques; data entry; cash register operation; office procedures and practices; basic office equipment; file organization; multitasking; recordkeeping; and problem solving. The candidate will be skilled in oral, written and interpersonal communication; accounting practices; Google Suite; and organization. The candidate will have the ability to problem solve and handle cash.

Pre-Employment Requirements:

Employment is contingent on receipt of a level 1 fingerprint clearance card.

Must be able to legally possess a firearm in accordance with 8 U.S. Code § 922(g).

A baseline blood lead level and a baseline hearing test, both which will be conducted on an annual basis, will be conducted prior to employment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.