Utility Service Technician I

Posting Close Date: 

Applicants must submit their completed application by 07-16-2025 at 11:59 p.m. MST

Application and Special Instructions

As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.

Applications received that do not contain a resume and a cover letter with responses to the required questions listed below will be considered incomplete and will not be considered further in this recruitment process.

In your cover letter, please ensure to include responses to the following:

1. Detail your experience with reading utility meters, reading water meters, or installing water meters.

2. Describe you experience with the use of utility billing systems, mapping, and asset management systems.

3. Describe your skill level/knowledge of Microsoft Office applications (Word, Excel, and Access).

4. Describe your experience with the operation and maintenance of equipment such as handheld metering devices, shovels, and digging bars.

5. Do you possess a valid and unrestricted driver’s license? Do you have at least two (2) years of driving experience? Have you had a DUI in the past two (2) years?

If you possess any of the preferred qualifications listed above, and wish to receive consideration for the experience the information must be verifiable in your resume and cover letter.

This testing process will consist of two components: Part I is an on-line computer skills assessment and Part II is an in-person interview. Applicants who meet the minimum qualifications will be invited to participate in the on-line computer skills assessment.

Part I Computer Skills Assessment: the assessment will test an applicant’s ability to read numbers and maps, follow directions, and perform simple math calculations.

NOTE: Qualified applicants will receive the test link from onlinetesting@invitations.testgenius.com by 10:00pm (Arizona time) on July 24, 2025. However, the link will not be active until 12:00am (Arizona time) on July 25, 2025, and will expire at midnight (Arizona time) on July 28, 2025.

Applicants will have a 4-day window to complete Part I of the exam. Part I can take up to 1 hour and will expire at midnight on July 28, 2025 (Arizona time). Please be sure to allow ample time to complete the exam within the allotted time frame and prior to the exam expiration time. Applicants who do not complete the test on time will not be considered. Additionally, applicants found to be dishonest during the testing process will be disqualified.


IMPORTANT: Please ensure your browser accepts emails from onlinetesting@invitations.testgenius.com and check your email account regularly; this may include your junk box/spam filter.

The test is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Please note, Microsoft is no longer supporting Internet Explorer thus the test may not be compatible with the Internet Explorer browser.


Part II Interview: Applicants who successfully pass the computer skills assessment will proceed to an in-person interview August 1, 2025, through August 6, 2025, as needed.

The following pre-employment medical tests apply to this position:

• Basic Physical

This recruitment process will offer positions at our East and West side facilities, with a tentative start date of September 8, 2025.

Recruiter contact information: Should you have any questions related to this recruitment process, please contact Roxie Escarcega at (520) 837-2138 or roxie.escarcega@tucsonaz.gov.

ABOUT THIS JOB

Position Specific Summary:

The Utility Service Technician I position at the City of Tucson’s Water Department performs field operations including but not limited to reading and documenting all size meters.  Installs and maintains residential and commercial water meters up to 1 inch in size and serves as a point of contact to onsite and internal customers addressing water service issues, escalating issues as needed. 

 

Work is performed under the supervision of the Water Services Supervisor. This position does not supervise. 

 

Duties and Responsibilities:

• Reports to various work sites to collect direct and automatic meter readings. Uses mapping systems to