Data Center Tier I Lead

Job Posting Title:

Data Center Tier I Lead

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Hiring Department:

Enterprise Technology - University Data Center

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

This is an on-site role with a four-day workweek, consisting of 10-hour shifts on a rotating schedule, including weekends. This position will mainly follow a second shift schedule.

This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference

You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.

The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
• Vision, Dental, Life, and Disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin's libraries and museums
• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

This position will provide technical, supervisory and organizational skills for the University Data Centers Tier 1 operations team. The role involves performing, overseeing and coordinating duties and processes related to the operation and monitoring of computer systems and peripheral equipment within a data center environment. The goal is to ensure overall availability and reliability to meet or exceed defined service levels of the data center. The lead role will also be the primary technical resource for the department, planning and creating projects to further the effectiveness of the team.

Responsibilities

Lead Operator Performance Responsibilities:

• Monitor and control the operation of computer system consoles.
• Analyze and escalate reported issues, coordinating resolution.
• Provide Tier 1 assistance for customers (e.g., hard drive swaps, crash cart connections, power cycles, media destruction).
• Perform other data hall tasks, including physical site checks and escorting visitors, ensuring security and proper access controls for UDC Austin data centers.
• Handle shipping/receiving and delivery/pickup of equipment and parts.
• Maintain acceptable driver rating as established in Policy UTS157 in order to drive on- and off-campus utilizing University-owned vehicles.

Lead Operator Supervisory Responsibilities:

• Providing subject matter expertise, project assignments, training, team direction, and support leadership. The position requires a planned 40 hours per week with a rotating shift between weekdays and weekends, based on business needs, including emergency coverage.
• Coordinate and oversee daily functions of computer operators in the Command Center, including monitoring incoming requests via ticketing system and email, e