Customer Service Representative

Ensure the world-class customer experience in the Corsair Webstore and Corsair Warranty RMA service. Ensure all efforts are expended to meet/exceed customer product delivery and return expectations. Handle all customer inquiries in the best interest of the consumer and Corsair.   Position Summary, Responsibilities, and Expectations:

• Act as a first point of contact for consumer inquiries via Zendesk CRM
• Possess engaging customer-centric skills and the ability to communicate effectively with people at all levels of the organization.
• Maintain professional internal and external relationships that meet Corsair’s core values
• Aptitude and interest in constantly seeking ways to improve the customer experience
• Effectively communicate and execute Corsair’s Limited Warranty Policy. 
• BA/BS preferred, or a combination of education & work experience
• Language skills: Fluent in English. Bilingual is a plus.
• Experience in a multichannel (phone, or email, CRM, live chat) Customer Service role preferred
• Exceptional written and verbal communication skills
• Ability to work under pressure and to deadlines, independently and as a team
• Ability to prioritize and demonstrate attention to detail and accuracy in order processing
• Enthusiastic and dependable
• Experience with Oracle EBS, SAP Hybris and Zendesk a plus

CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.

The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

BENEFITS: 

• Comprehensive medical, dental, and vision benefits  
•  Bonus
• 401K Plan 
• Tuition Assistance 
• Employee Discount Purchase Program
• Paid Parental Leave 
• Employee Stock Purchase Program 
• Generous paid time off and holidays 
• Pet Insurance