Technical Account Manager

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. 

What You’ll Do:

We are currently seeking an experienced Technical Account Manager (TAM) to join our Platform Operations team based in NYC. 

The TAM will have programmatic trading experience in a client-facing capacity and be responsible for supporting our Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP. Our TAMs work with agency clients to deeply understand their business goals with a focus on achieving success using DeepIntent’s solutions. 

• Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues
• Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns
• Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business
• Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
• Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
• Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions 
• Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
• Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
• Develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Oversee all billing and account reconciliation for assigned Self-Service accounts 

Who You Are: 

• 2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
• You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
• You are detail oriented and organized with experience managing multiple projects and accounts
• You have prior programmatic trading experience within an agency or 3rd party trade desk 
• Strong verbal and written communication skills
• Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $90,000 -$100,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer a quarterly bonus plan and competitive benefits as well as many other company offerings.

We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.

Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits! 

Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits! 

Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based