About the role
As our Financial Counselor, you will work counseling those who are responsible for payments to the hospital. You will compassionately educate patients about their responsibilities and potential payment options during the financial counseling session.
To thrive in this position, you will act with a strong sense of patient care and attention to detail. You will explain financial responsibilities for services received, payment options, and collection steps to patients or the person/people responsible for payment.
You should feel comfortable communicating insurance benefits and recommending alternative payment sources when needed. You should also feel comfortable contacting insurance carriers or other sources and always act as an advocate for the patient.
We train! Although healthcare experience is not necessary to thrive in this position, it is helpful to have some financial background and knowledge of State and/or Federal assistance.
Strong customer service skills are a must!
Since this work is done in a hospital setting, you should be able to interact and communicate with empathy and professionalism with those who may be ill. You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.
Monday - Friday 8:30am - 5pm
Responsibilities:
Communicating over the phone and in person with patients and/or those responsible for treatment payments. You will interact with Case Management, Clinical Staff, Medicaid Vendors, and Family Independence Agencies to assist patients and families in completing financial assistance applications and determine eligibility/coverage
Multi-tasking and entering information into computers accurately and as quickly as clients can speak
Contacting managers, physicians, and departments of possible delays of service for any elective, urgent admissions, procedures, and scheduled testing which have not been approved prior to the date of service
Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations
A team you can rely on. We care about your progress toward career goals at R1 RCM Inc.
Requirements:
Two (2) years medical registration or hospital
High School Diploma or GED
Excellent customer service experience
Preferred:
Live within 20 miles of hospital
One (1) year financial counselor experience
Insurance eligibility/billing experience
Critical thinking mind set
Ability to work independently
Excellent interpersonal communication skills
At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by fed
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