2nd Shift - Water Service Technician - Customer Service

Date Opened: Wednesday, March 26, 2025 12:00 AM

Close Date: Monday, March 31, 2025 12:00 AM

Department: Charlotte Water Department

Salary: $23.00 - $27.13 Commensurate with Experience

SUMMARY

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

$23.00 Hour

SCHEDULE:

2nd Shift: Monday - Friday 1:30 PM - 10:00 PM

JOB SUMMARY

This position performs a variety of work involving field work orders associated with water services and metering equipment.  Work involves turning service on/off; validating meter readings; installing, maintaining, and removing meters; investigating water quality and pressure complaints; handling move-out orders when service is cancelled; fixing minor leaks; cleaning out meter boxes; serving as a first responder for water/network emergencies; marking meter box locations; and utilizing mobile equipment and peripheral devices to manage work orders. This position makes decisions concerning field conditions, takes corrective actions, handles customer interactions, cleans and stocks work truck, and maps out routes. 

ESSENTIAL JOB FUNCTIONS:        

• Receives and completes assigned service work orders within a specified time period; accurately records the water meter readings; and enters pertinent notes associated with the work performed along with any notable conditions at each service address into a portable laptop.
• Performs comprehensive field inspection of the water meter, register/wiring, and transmitter; validates proper and accurate reading match with register; and provides readings for billings.
• Replaces inoperable or malfunctioning meter and/or metering equipment as required.
• Performs water flow test on meter to ensure equipment is functioning properly.
• Inspects water meter connections for leaks and replaces material as needed to repair leaks. 
• Investigates customer complaints regarding such matters as high meter readings, noise, leaks, water quality, low/high water pressure, etc.; escalates situation if required.
• Performs meter box maintenance by cleaning out dirt and debris; ensures box lid fits correctly; and reports any meter box deficiencies or service line repairs.
• Repairs meter equipment.
• Reads maps to ascertain accurate location of customer addresses, lines, and right of ways.
• Performs preventative maintenance and daily inspections of vehicle and field computer equipment for proper function and reports malfunctions or deficiencies.
• Reports on fire hydrant leaks, water main leaks, and other water distribution issues in a timely manner. 
• Reports on missing manholes covers and valve lid covers.
• Communicates to internal and external customers on how a meter and transmitter operate.  
• Serves as first responder to water distribution and network emergencies.
• Performs other related job duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED from an accredited school.
• Two (2) years of related work experience preferably experience in customer service and water utility operations.

Licenses, Certifications or Registrations:

• Requires a valid driver’s license with an acceptable driving record.
• Desires AWWA Meter Technician Certification.

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Knowledge, Skills and Abilities:

• Knowledge of water utility operations.
• Knowledge of principles of customer service.
• Skill in communicating, both verbally and in writing.
• Skill in reading map.
• Ability to communicate clearly and concisely.
• Ability to maintain effective working relationships.
• Ability to follow directives and instructions.

PHYSICAL DEMANDS:

The work is light work an