Director of District Operations, Physical Therapist

The Director of District Operations Serves as a lead for up to eight (8) points of service in a geographic region. Develop and manage highly functioning clinics that consistently deliver the best in patient care and customer service. Supports the strategic direction set by the Regional Vice President with strategic regional management of all points of service and personnel. Serves as a clinical expert resource to clinics regarding patient needs and clinical oversight. Facilitates implementation of Company initiatives, changes in policy/regulations/ processes / procedures. Will provide accurate and timely communication to RVP and relevant leadership of PT Solutions concerning business operations, employee performance and development direction. Ensures an active pipeline of new therapists and potential leaders is maintained through planned and unplanned recruiting activities. Serves as mentor and/or instructor to clinic leaders, developing therapists, and students. Ensures compliance of all points of service with federal, state, and local therapy practice guidelines. Responsible for regular review of mock JCAHO survey audits where applicable. Oversees weekly reporting from Clinic Managers and Senior Clinic Managers. Supervises the implementation of PT Solutions’ business direction and business practices daily. Time dedicated to patient care will be required and used as a tool to further train and develop others or reduce barriers to patient care where they exist. As a clinician, facilitate and manage patient care duties following the guidelines established by practice act, licensing board, and under direction of and referral by physician in respective state. To oversee and provide, where qualifications exist, quality patient care according to practice standards of American Physical Therapy Association appropriate to age and disability related to limitation in function. To document and perform charge related functions. To be responsible for acting as a representative of profession, PT Solutions, and person in positive outlook. To market patient care services to community, physicians, other referral sources. To oversee patient care and clinic billing practices.

ESSENTIAL FUNCTIONS

• Create and implement actions plans impacting district engagement, environment, and staff performance.
• Responsible for prioritizing an effective use of time and scheduling in clinic presence and patient care.
• Responsible for structured treatment time with a minimum expectation of 36 visits per week.
• Spend 50% of time in district clinics and maintain meaningful presence in the clinic when interacting with staff and patients. This time is not intended as time to multitask (meetings in treatment room, etc.). It is to focus on clinic engagement/culture health, observation and coaching on customer service standards, develop personal relationship development with all staff and to demonstrate quality care & side by side coaching.
• Responsible for financial performance of district and inform creation of district budget.
• Act as a hiring manager for all open clinical positions. This includes interviewing, final decisions and compensation packages. Educate and involve SCM when appropriate.
• Provide coaching to CM-I and CM-II team throughout the district on: productivity performance, quality care best practices, physician relationships and people management.
• Identify talent to sustain practice success.
• Accountable for physician relations and marketing in district.
• Participate in regional/national recruiting and educational events.
• Perform monthly 1:1s with all CMs and SCMs and quarterly skip level 1:1s
• Responsible for cross clinic PTO management.
• Accountable for all employee engagement events including quarterly town halls.
• Responsible for community engagement events by planning with sales team, sourcing opportunities, budgeting for events and encouraging staff participation by establishing the “why” and the marketing request form submission.
• Responsible for regular meeting cadence with front office leadership, TA Team, Director of Sales, Rev Cycle, Student/University Team, Regional Leadership and other applicable departments.
• Responsible for facility maintenance for all clinics within district.
• See patients for evaluation or follow up where access to care limitation exists.
• Participates in Regional Operational Review calls with RVP.
• Host Operational Review calls with District Clinic Managers.
• Accountable for educating region on best billing practices.
• Attend 2 CEU courses annually and encourage staff participation.
• Responsible for responding to clinic review.
• Responsible for student program feedback and information gathering.
• Accountable for making sure t